5 Side Effects of Lack of Proper Communication

by Joy Gomez Founder at Field Promax

What does poor communication do to your business?

A business, organization, or team stands with the endless support of its employees, subordinates, or teammates. To bind these strong foundations together, communication is an essential factor. Communication connects the minds to think towards the same vision, work towards the same goal and finally achieve success. Implementing effective communication strategies, team building, and a good working experience for the employees is a simple way of improving their communication. With understanding each other, misunderstandings or misconceptions can be prohibited within the workspace.

The word communication may sound understandable and straightforward, but it is not. There are various forms of communication like verbal, non-verbal, written, visual, listening, sign language, etc. Communication occurs when two or more people use these forms to pass information from one to the other. Disruption of communication can be caused by various obstacles like network connections in a digital environment, language illiteracy, physical barriers, noise, or other reasons. These disruptions hinder the communication leading to poor communication and eventually the downfall of the business or organization.

It is essential to know the advantages of good communication and communicate better, but it is equally important to know the disadvantages of poor communication or disrupted communication. Here are five parts of your business that can be affected when there is no proper communication among your Team members or Employees.

1. Working atmosphere

When there is poor communication, and the employees are not on good terms with each other, the vibrancy of the room is not very pleasant. To do a good job and have satisfaction in your career, it is important for proper communication between employees. Whether it is their feelings, doubts, information, idea sharing, or any other detail, employees must be encouraged to come forward and be approachable. When there is no proper communication, the workplace becomes more robotic and less interesting. Bringing up challenges, interesting team-building events, and knowledge-sharing meetings can help create a better working space for employees to avoid poor communication circumstances. The working environment is greatly affected by how communication occurs and must always be maintained comfortable to all the employees within.

2. Productivity

Faster the work, the faster the success. To achieve the daily deadline and the company goals, a team of determined and productive employees is essential. However, when there is poor communication between the two, work becomes a burden, deadlines become stress factors, and employees lose their enthusiasm to work or put their maximum best. Poor communications in these scenarios can be last-minute changes, yelling, taking credit for someone else’s work, or putting employees on the clock. Avoiding these forms of communication can help increase productivity as well as strengthen the foundation of the organization. To increase productivity, encouragement, deadline reminders, and helping through guidance are effective forms of communication. These methods of communication can help employees work faster and efficiently. By boosting their productivity, work gets done quicker, and the relationship between the employer and employees also is improved.

3. Customer Service

A business requires employees who can invite customers to stay and not want to leave. Some call it marketing skills, while it is communication skills. Effective communication between employees is one, but communication with the customers is equally important. The workers need to equip themselves with all the required information to communicate clearly and evidently with the clients or customers. When a customer is not aware of the answer to a client’s questions, it reduces the standard of the business as a whole. Another critical factor is the language of communication. Communication requires people to understand each other, and for that, they need a common language and vocabulary that the client can understand. When there are language barriers, lack of product knowledge, and inexperienced worker mistakes, customer service takes a downfall while bringing the company’s reputation along.

4. Reputation

When there is no proper communication among the company members, the brand’s quality is indirectly affected. When employees don’t communicate appropriately within themselves, when the management does not provide employees with accurate information and does not communicate appropriately with their clients, the mess created is enormous and inevitable. Once the business is known for the lack of proper communication, the company’s reputation also becomes lacking. A bad reputation is easier to gain than a good reputation. It is imperative to communicate effectively at every level, either employees or customers, management or helper. A company’s reputation depends on the effective communication skills of every person who is a part of it.

5. Employee Retention

Effective Communication can build or tear employee relationships and commitment towards the firm. With great discernment, a company picks its diligent and hardworking employees for the betterment of the same. When the company fails to communicate with their employees properly, such as providing data, correcting and guiding through the process, advising and encouraging, they would eventually want to look for better and comfortable spaces of work. However, no matter how skillful, talented, passionate, or brilliant they may be, their full potential is evident through their communication on the receiver and sender end. When the worker receives all the information he needs clearly and combines it with his skills, the organization’s success rate will automatically shoot up.

Communication has the entire business or company wrapped around its fingers. Companies need to look for employees who can communicate effectively and approach customers in the right way. With these five fields disrupted, no business can work smoothly or achieve its goals in any other manner. Now that you’ve realized the importance of communication, and are aware of the DON’Ts of communication, put it to practice in your firm and see better progress.