5 Reasons Why Ameyo is the Best Contact Center Software for Telecommunicationsby Erric Ravi CEO at Storify News
Telecommunication and networking industry functions round the clock. To maintain the incoming traffic, it is essential to have means that are able to manage it and help to keep them engaged.
One of the tools that is becoming the backbone of the telecom industry is Ameyo Voice. It is the only callcenter software that helps companies to overcome the challenges faced in this sector successfully.
Here are five reasons why Ameyo is the best call center solution provider:
Supports Inbound and Outbound Call Center Functions
The call center solution is one of the greatest pillars that helps to derive the maximum value from the incoming call. IT helps to understand the customers’ need by mapping it with the past buying trends. It generates a user profile that helps to understand where the customer needed help and what can be the possible thing they can be caught hold in. On the other hand, in an outbound call center solution, the solution is able to segment customers based on their need, and only the subject matter experts make a call to ensure that the customer drills down the funnel.
Easy CTI Integration
Ameyo Voice is a CTI (Computer-Telephony Integration) enabled tool. It can be integrated with the current CRM tools to fetch customer data. This ensures that customer data does not fail to serve the purpose. Moreover, easy integration between the two platforms ensures that there is no data redundancy.
Quality Assessment and Monitoring
It is one of its kind call center management software that is used to manage workflow in an organisation. The agents can use the tool to analyse their productivity, monitor the number of calls that they have taken, average handling time and conversion rate. It can generate reports which can be used to identify gaps in their performance and work efficiently. It has a voice logger feature that is used to search and store voice records and save customer data securely.
Call Reporting and Summary Dashboard
The call center software solution is used to track and monitor real-time data from every call. It creates a call summary dashlet, an agent summary dashlet, and a customer summary dashlet. The manager can analyze activities in for any campaign and get insights like agent’s availability, call dialling interval and auto call on/off interval. They can also get a customized report of queues of the inbound calls, calls that are transferred to other departments, etc.
Unlike a traditional job with restricted timings, the telecommunication sector works round the clock. Therefore, Ameyo is a one-stop cloud call center software which is secure, flexible and robust. The architecture of the tool is designed to be customised as per the need of every industry.
It is a tool that has largely evolved the operations in telecommunication business and the employees in this sector.
Created on Apr 16th 2019 04:56. Viewed 725 times.