4 Ways Improving Customer Relationships Can Help Build Your Brandby Vaishali Gopi Digital Marketer
Maintaining a great customer support team and customer service skills is the biggest plus for your business as the competition is pretty cut throat and unsparing. If you want your business to stand the test of times, it is imperative that you give your customers the best and also have a relationship with them which can make them feel wanted and valued. This can be tricky since everything is online right now and customers are accessible only virtually, but a little bit of effort and good intentions can help you crack this code and make the customers feel like they are truly being given personal attention.
Let us take a look at how this can be achieved.
Set up a team for customer service and customer support.
It is very important that you have a team in place which takes care of customer support and has great customer service skills. This will go a long way in establishing your business and keeping your customers happy. This team should entirely be dedicated to customers and they should do everything possible to keep the customers happy and satisfied with your company. They should be trained to handhold the customers through the important aspects of the product and help the customers whenever it is necessary. A team dedicated to customer query, service and information is the need of the hour for every business as times are changing and customer loyalty tends to shift very soon. A little bit of help at hand and attention can be very helpful in retaining your customers and keeping them happy with you and your brand. Hence every company should invest in a team which is dedicated to customer support and service skills.
Reward loyal customers and they will reward you
It is very difficult to get loyal customers as they are difficult to find. Customer loyalty shifts at a great pace as the alternatives they find in the market is at a very advanced level. Hence, loyal customers need to be rewarded and lauded. There are many ways that you could reward loyal customers; for example you could reward them with free service or a free demo of a new product. You could gift them something meaningful during the festive season or feature them in your magazine. You could send specially designed communication which talks about their journey with the brand. Loyalty rewards can go a long way in helping the customer connect with you and it will also make them feel great for choosing you as a product or a service. As discussed earlier there are several ways to reward a loyal customer and if done right the customer will derive great value out of this small act that you are doing as a brand to acknowledge them. There are many who might buy your product but there are only few who will come again and again and be loyal.
Keep communicating with them
It is very important that you keep communicating with your customers. In order to be a customer oriented company and a brand which is revered by its customer you need to understand that customers are an asset and their feedback is required every step of the way. If you are not taking the feedback of your customers and hardly have any awareness about what they think about you as a brand and your products, you are living in a fool’s paradise and very soon you are bound to lose all your customers. Keep the communication flowing and make sure that you take the feedback of your customers after every service and after customer support call. If your customers are unhappy you will immediately know about it in the feedback forms as they will definitely pour out their grievances there. Feedback forms may sound like a very mundane concept but this is how your research and development team will know how to improve the product or the service and drive customer satisfaction. Hence it is very important that you keep communicating with your customer and let them know that you care enough.
Act on the grievances and feedback shared by your customer
There is no point in bothering the customers with feedback forms and complain numbers and service calls if you don’t act on the feedback shared by them. After a point when the customer notices that you are not being mindful of their feedback and its all falling on deaf ears they will stop giving you any feedback. Many customers might switch brand quite swiftly as no one really cares for a brand which does not value customer feedback. If you want to be there for the long haul and want to keep your customers happy you need to show some proof that you are taking into account the feedback which is being shared by your customer.
Thus these are some of the ways through which you can improve customer relationship and help build your brand to a great extent. Always remember that the customer is king and act accordingly to keep the king happy.
Created on Nov 15th 2018 02:28. Viewed 345 times.