4 Reasons Why Your App Business Needs a Chatbot

by Anshul Sharma Fluper App DevelopmentCompany UAE

These days, mobile technology is in the rapidly evolving stage, and when it comes to mobile-oriented technology that has a powerful impact then mobile app development companies have given a lot to the consumers. Well, 2018 is about to end and was a great year for the iOS and Android app developers because of several tools and framework available to them for building high-quality apps. In the coming years, users will also see various emerging trends helping businesses to collect useful data, which can be used to increase the app user experience and user engagement.

Mobile app development companies and businesses across the world are seeking various technologies that can be helpful for their business growth. One of the trendiest words, which come into the mind of businessperson, is “Chatbots”. If you are running an online marketplace or are in the app business, you should definitely adopt using chatbots. The purpose of chatbots is to support and extent business teams in their relations with their valuable customers. Doing this helps businesses save a lot of money, which is why several business owners are adopting this technology.

You may have come across the term chatbots earlier, but what are they and why they offer a great opportunity? Before I move ahead to the further information about chatbots, I would like to start with a short intro about the chatbots.

A Brief Introduction of Chatbot

A Chatbot is referred to the computer program which simulates human conversation, or chat, through artificial intelligence (AI). This chatbot service can interact with customers through an interface. In the present time, Chatbots are being widely used in online marketplaces for assisting the customers. They are one of the trends that have shaped the previous year and are going to influence this year as well. This year is going to be the year of chatbots.

Currently, chatbots are there in some of the major chat applications like Facebook Messenger, Slack, Telegram, iMessage etc. Industries where Chatbots are used:

· Healthcare

· Retail

· E-commerce

· News and Publishing

Looking to its wide adoption, businesses are hiring best app developers USA and chatbot app builder services to make their customer services more efficient and seamless. There are a number of benefits associated with chatbots, which you cannot miss!

Top Benefits of Chatbots

Here I am going to discuss the amazing benefits of using chatbots for app business. Some of them are:

· User Management

User management is one of the major concerns for business owners. Now with chatbots, the communication gap between you and your audience is removed. Most of the B2C communication channels have lost their value because of the new customs of communication consumers have opted to. In order to constantly be in touch with the audience, Chatbots are highly preferred. Chatbots are just like the messenger apps and they will give your customers the feeling of being in the modern era making use of modern technologies.

· Available 24*7

Presently, Bots are replacing live chat and other forms of contact such as emails and phone calls. If you hire a person for the customer service, the person would be your worker for a maximum of 8 hours. Since chatbots are virtual robots, they never get tired and continue to obey your command. They will continue to operate every day and 24*& throughout the year without requiring to take a break. This, as a result, improves your customer satisfaction and helps you rank highly in your sector.

· Save Money & Time

Saving money is the necessity and always a top priority of several businesses. Chatbots are a one-time investment, which helps businesses to cut down on staff required. With the excellent services it provides, they make your work easier and allow you to focus on other more important tasks. The chatbots also help reduce the pain in sales service and customer support departments by introducing support flows and automated response.

· Personal Assistance

The term ‘Personal Assistance’ truly portrays that it assist customers based on their activities. With the help of AI-based chatbots, even for your customers, it is certainly practical to text a chatbot to schedule appointments, make reservations or order food. They would rather interact with a chatbot than go through long conversations with the representatives of your customer services.

Wrapping Up

If you are in any kind of business, you should incorporate this technology into your business app or website to assist the customers and improve their experience as well. This is because Chatbot development creates the platform for communicating directly with your targeted audience. It is clear that chatbots are the great opportunity of mobile app development. If you are still confused about how to integrate chatbots in your existing mobile apps than you should hire mobile app developers or contact android and iOS mobile app development company for the same.