4 Common Patient Complaints Plus How To Address Them

Any moment you serve patients, it’s essential to remain prepared for any feedback regardless of whether it’s positive or negative. Positive feedback will keep you motivated while negative ones might actually derail your focus and schedule. This is likely to happen as you strive to address these patient complaints adequately. You have to remain committed to other tasks at the same time. Here are 4 common customer complaints plus how to address them.


Some of the issues might be a result of negligence on your part while sometimes it might be a misunderstanding from the patient’s side. Regardless of the case, there is a need to solve these issues tactfully. During all this, you have to respect the viewpoints of your patients. Read on for these common complaints and how to address them appropriately.

Waiting for long to get their problems addressed

Most doctors usually hear this complaint from their patients. It’s essential to assure your patients that you’re doing the best to offer the necessary assistance to him. Always appreciate them for their patience at the same time acknowledging the inconvenience that led to that experience. Avoid blaming external factors like managerial problems. Still never discuss the same with the clients. Doing this will only be spoiling your company’s reputation instead of defending it.

Not hearing from you

Do you handle a lot of patients daily? Perhaps there are too many issues you are managing at the same time? So, it might explain why you might not be able to attend to your patient’s complaints promptly. Things might worsen when customers have thorny issues that might take some time to solve. In such a scenario get answering service for doctors to attend to them. These will always be there to attend to your customers regardless of time or day. Your patients will ever know what to expect from your service.
 
Feed up of airing the same message multiple times to various contacts
 
Do you have the staff to handle all calls to your service specifically? If not, that is where the problem comes from. Callers to your service are likely to get frustrated speaking to a different person every time they call. It gets worse when their issues are not worked upon, yet they leave a message on every call. A phone answering service comes handy. It ensures that the caller talks to a professional who will pass his word forward for a solution to his problem. Talking to someone who understands their problem goes a long way to building customer loyalty.
 
Not getting an appropriate solution to their problem

Ensure to have an honest chat with the patient. There might be a chance of the patient fearing to say what his real problem is. Explain to him why it’s important to honestly what the real issue is to get an appropriate solution. Invite him over to have a more private chat with the doctor. Perhaps he might fear to talk about his problem over the phone.

Always be on a lookout for ways on how to enhance customer experience at your service. Seeking assistance from an experienced answering service is a great way to upgrade your customer service and beat the competition.

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