Are You Considering The Value Of Building Trust?

Posted by Paula O.
7
Nov 4, 2010
848 Views
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Trust fuels sustainable relationships, be they private or public. It is the glue that sustains our relationships. Most people start with a basic level based on individual experience and outlook. Any interactions that follow affect this basic entry level of reliance that is established in a particular situation. Hence, building trust is supported by actions that are consistent with an established expectation.
In our personal and working relationships we trust to maintain what we have built. In our working relationships, it oils the wheels of negotiating organizational change and collaboration. In an environment where trust is deficient, productivity becomes more challenging. Interpersonal problems at work are behind over 80 percent of problems on the job, according to research.
Trusting relationships are business assets. For companies, losing it can be costly in different ways. Internal costs and external costs can arise unpleasantly.
Some steps for trust building
Start by showing you can trust others. Be generous with a mistake or disappointment. Do not jump to an adverse conclusion without cause.
Be direct in case of any source of disagreement. It can be uncomfortable but builds a stronger foundation in the relationship as the end result. Do not go to an outside source for remedy, unless the situation involves an ethics breach or personal safety.
Share relevant information. Withholding information is detrimental to relationship health. Open up about yourself to make a personal connection.
When you make a commitment, make an effort to follow through. If you cannot succeed give an early warning. This builds a sense of reliability in your word. Without the ability to have confidence that others can be relied on, people will be wary of commitment. Regular communication is useful in this regard.
If you disagree with people, say so. Curbing your personal opinion because you do not want to cause dissension can be conducive to what you tried to avoid. If this means others having their needs met elsewhere, so be it. Do not say yes, when you mean the opposite. This will cause doubts about what your word actually means. Walk your talk. Words mean less than actions that show commitment and follow through and helps others build confidence in your reliability. Let others know what you know and where your knowledge is deficient. Developing reliance in your competence can mean letting others know you are not a source of perfect knowledge. Generously share what you know. Demonstrate you are open and willing to hear what people think, that you are willing to help them realize their vision.
Lies of commission or omission deceive people deliberately by manipulating information. These actions give people the wrong impression and when revealed to them destroys confidence in the actor. Conscientious work is needed to repair violating behavior. Sometimes, relationships do not survive these violations. There has to be some feeling there is benefit to be gained by staying in the relationship to justify the work needed to repair loss. Victims might prefer to start anew elsewhere. For workplaces this may mean a transfer request or a resignation. Building trust or rebuilding what has been lost is a worthy exercise when the cost prohibits  the loss of relationship.
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Paula van Dun
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