How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for

Warning: The following procedures could delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data from both on-board device memory and your media card prior to performing the procedure. For instructions, see your product documentation or see article KB12487.

BlackBerry Desktop Software 6.0

1. Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager.
2. Click the Device menu and select Update my device, as in the following image:

3. A dialog box appears and indicates that there are no BlackBerry Device Software updates available. Click View other versions in the lower left corner, as in the following image:

4. The check box for the currently installed version is selected in the Available Versions list. Click the Install button, as in the following image:

5. Select the check boxes for the appropriate update options and click the Install Update button, as in the following image:

The BlackBerry Device Software is reloaded on the BlackBerry smartphone.

BlackBerry Desktop Manager 4.5 to 5.0 SP1

1. Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager.
2. Click Application Loader.
3. Click the Start button under Update Software, as in the following image:

4. Click Next to start the installation process.
5. Type the password for the BlackBerry smartphone, if prompted, and click OK.
6. Select the check boxes next to the names of the applications to be loaded, and then click Next, as in the following image:

7. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications.

8.

Clear the check box next to Back up device data automatically during the installation process.
9.

Click OK > Next > Finish.

10. When the process has completed, the message The loading operation was successful will appear. Click Close to return to the BlackBerry Desktop Manager.