In its most basic form, Queue Management System (QMS) will issue a queue ticket (token) to an arriving customer  and later call the ticket when service is available, eliminating the need to stand in line while waiting. In this  way, Queue Management System (QMS) helps to provide comfort as well as fairness to customers, by allowing  them to maintain their position in the queue while they are seated comfortably or engaged in constructive  activity. GTI’s Queue Management Systems (QMS) attempts to do more than that. Through the use of computerized systems, QMS helps the management by producing statistical reports on information such as arrival rates, patterns, waiting and service times. Based on these statistics, the optimal use of resources can be achieved, helping the trade-off between service-quality and service-cost. 

Comments

Stephystansila Joesph Senior  Inbound Marketing
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Jul 19th 2013 01:39   
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