Why Cloud Based Phone Systems Are Ideal For Small Businesses?by Abhishek Upadhyay Sr. SEO Specialist
Let’s consider a situation when you call a business and it greets you with a welcome message, and then provides you options to choose the department you wish to talk to. All this happens so easily and quickly. Now, imagine another situation where you call a business and it gets hard to reach the right department even after several minutes of waiting and holding. Which experience would you say was better? Certainly the former one.
A few years back, only big organizations were able to afford business phone systems that are packed with advanced features such as pre-recorded IVR, voicemail, call routing, etc. All this was a costly affair and hard for small businesses to afford. But thanks to cloud telephony small businesses can now integrate cloud based business phone systems without making any big investments.
So first of all we will briefly define about cloud telephony which is also called as cloud calling. Basically, it is a service that allows voice communication over the internet cloud thus eliminating the need for traditional enterprise telephone systems. There are several reasons why cloud based telephony fits just perfectly for small businesses. Let’s take a look:
Mobility and flexibility
Customers want quick replies to their queries, no one is willing to wait or make repeated calls. Agents need to stay connected to their phone systems around the clock so that they don’t miss on critical customer calls. With the traditional on-premise systems, this is not possible as the hardware based phone sets are location bound. However, with cloud based business phone systems agents can stay connected to their telephone systems without worrying about time and location. With a strong working internet connection and a suitable device, agents can access the cloud based telephone since these are software based.
This also opens up opportunities for remote working and telecommunication which is a significant benefit for businesses of small size as the trend of remote working is on a continuous rise and is going to stay here for a while now.
For small sized businesses, cost is a concern. A small business phone system presents a good opportunity for them to save in terms of space, rent, hardware devices, human resources, maintenance and much more. It has been found that opting for a cloud based phone set up can help saving initial investment by 90% as compared to traditional telephone setup.
Besides this, cloud based phone systems offer businesses to get local phone numbers of different countries around the world at much cheaper rates, which adds to their savings.
Scalability to get along
For small businesses, it is important to check whether the solution can scale along with their requirements or not. Cloud telephony brings this benefit for small businesses and provides great relief. Whenever there’s a need to add a user in the phone system, it is just a matter of a few clicks rather than juggling with additional hardware installation if they go the traditional way.
Statistics for Analysis and Reporting
Today’s business decisions are mostly driven by data. Cloud based phone system offer useful features such as call recording, call reporting and analytics that provide useful business data.
With proper statistics in hand, business owners can plan more informed and well-thought approach and can set targets accordingly. It is important to understand that reporting lets them closely monitor the performance of employees and measure it quantitatively. Also, they can see how good the business is moving and where they are going wrong.
While there are several other benefits of opting for cloud based phone systems, it is already clear that businesses that are small in size must choose cloud based telephone systems for their business communication.
Created on Feb 24th 2022 04:40. Viewed 142 times.