by Aarushi Sharma Human Resource Executive

CRM aka Customer Relationship Management software is an inevitable tool for an enhanced customer-relationship culture in the corporate sector today. There are several good players in the industry today which make it more difficult to settle for one best. Below are the things to remember while selecting the right match for you:

a)      Explore what market players are offering-

Market is flooded with Software vendors offering all the common and latest options to choose from and is often confusing. However, getting to know all the latest features is actually a smart approach. Various CRM software are designed to suit different requirements of an enterprise. Ranging from consumer relationship, sales intelligence, operations, analytics, collaboration, integration, campaign management, etc. all these features are necessary in a good CRM software.  

b)      Figure out what your specific requirements are-

Selection becomes more simplified if you know what you need along with the features the vendors out there are providing. DO NOT FORGET customizability to allow you to add new fields and features in your sales stage.

c)       Settle between on-Cloud and on-premise-   

Organizations are now more aware than ever about the benefits of cloud based software and it’s increasingly in demand. Deciding on which platform you want to run the software is an important decision and must be taken before the purchase and implementation.

d)      Saas base is important-

Your system needs to be Saas based, i.e. Service as a Software, which means one time heavy investment and scalability benefits later on. This also takes care of the RoI.

e)      Mobility is not overrated-

Be it for large scale businesses or small scale startups, mobility is as important today to move in hand with tomorrow. Mobile friendly software applications allow the users to access their data from anywhere, anytime.

In my company we use SCRMpro & it is very to use. Our company has manpower of more than 200 employees & this software works smoothly. You can also give SCRMpro a try. 

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About Aarushi Sharma Senior     Human Resource Executive

212 connections, 11 recommendations, 640 honor points.
Joined APSense since, June 6th, 2019, From New Delhi, India.

Created on Jun 11th 2019 02:02. Viewed 875 times.


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