WHAT IS REMOTE INFRASTRUCTURE MANAGEMENT?
Remote infrastructure management (RIM) is the process of monitoring and managing IT infrastructure (data center, networks, email, devices, storage, ERP, OS, security, servers, support, database, applications, telephony, and services) from a remote location with the ability to perform remedial actions to enable continuous availability. With RIM, an administrator needs to make on-site repairs only when hardware fails.
Flexible Infrastructure Management Control
Our RIM solution includes:
- Clear and flexible contractswith utility-based pricing that aligns business demands with costs
- Integrated governance and service management, offering process maturity excellence and business-and-IT alignment
- A shift-left strategyfor greater proactive intervention
- A vendor-neutral philosophy
RIM offers a number of advantages over traditional infrastructure management solutions, including:
- Process improvements
- Faster, more flexible service
- Lower risk of IT failure
- A 30% reduction in operational costs with low up-front investment
Infrastructure Management Operations Center: A Comprehensive Global Solution
Drawing on the skills and expertise of our teams of professionals around the world, we provide comprehensive and integrated infrastructure management.
Our Infrastructure Management Operations Center (IMOC™), operated globally across our Rightshore’s network, is at the heart of our RIM services. The Capgemini IMOC™ is a control room that displays the health and status of your infrastructure and networks. The Capgemini IMOC™ model guarantees:
- 24/7 operational monitoring
- First-line support in 35 languages to address problem escalation
- Second-line support, base-level technical support, automation and client liaison
Our Infrastructure Management Operations Center experts can also analyze your more complex business issues with a view to re-engineering your services and adding value to your business.
Enterprise growth creates significant challenges for internal IT departments as they need to handle a mix of legacy systems and cloud-based solutions to help their business perform better. The ever-increasing numbers of infrastructural elements along with the growing complexities in managing the entire gamut have made it difficult for business owners to cope up with the rising costs and the complications involved in managing the IT infrastructure of the organization.
A scalable and agile infrastructure is critical for generating sustained business success and therefore it is important to maintain and upgrade your infrastructure without increasing overhead costs.
GRSoft's Remote IT infrastructure services are custom tailored based upon your business needs. Our Remote IT infrastructure services align network architecture and end-to-end communication, to ensure your company has the best IT solutions. We provide a wide array of IT infrastructure services, right from IT infrastructure and consulting support to managing the most complex of IT infrastructural issues, with absolute precision.
With the right combination of tools, expertise, and experience our Remote IT Infrastructure Consulting Services are here to help you create and manage the next - gen IT Infrastructure.
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