WHAT ARE THE BENEFITS OF BEING A DIGITAL FREIGHT FORWARDER?

More and more shippers are trying to reduce overheads and improve value-add from their supply chain partners. They are heading towards a digital transformation to provide better customer service when the industry is on the move. 

The dialogue around freight forwarding has gone to the next level in the past decade. Businesses are looking for ways to reduce the time complexity involved with traditional freight forwarding and we believe a digital freight forwarder is a worthy alternative. 

It is noteworthy that digitalisation is on the rise and according to Boston Consulting Group, eventually all freight forwarders will shift to a freight logistics software. Though, this move can be bumpy and hence shippers need to understand the basics of freight forwarding, distinct features of traditional and digital solution providers and why a digital freight forwarder is superior. 

What is freight forwarding ?

The difference between a traditional and a digital freight forwarding software is tricky. Imagine manually contacting carriers for negotiation, scheduling ocean container shipping, paperwork etc. Hence, these complexities mean traditional freight forwarders having to allocate an extra hour or two on a single shipment.

Due to the meteoric rise of e-commerce and fierce retail competition, these processes can benefit significantly from digital software. Additionally, global freight uncertainty devalues the efficiency of freight forwarding. Nevertheless, shifting to a digital solution using both traditional and automated systems can help reduce redundancy and saves cost.

WHAT ARE THE BENEFITS OF BEING A DIGITAL FREIGHT FORWARDER?

A digital freight forwarding system is indispensable to supply chain success and it does provide acute advantages over a traditional system.According to a report, 92% industry professionals believe digitalisation will offer value to freight forwarding companies all over the globe. Some of the other benefits include:

Improved Customer Experience

Due to digitalisation, customers will be better equipped with information regarding payment and delivery expectation of goods. An aware customer becomes a loyal customer and with more customers happy to pay a premium for faster services, it is in the best interest of all stakeholders to provide immediate access to freight pricing and delivery schedule. Moreover, digital freight forwarders have identified that during different shipping processes, the same data can be used again and again and hence automation can enhance customer experience.

Track & Trace

Once a customer selects a shipping option, a transparent track and trace method will allow customers to stay informed and make it easier for the supply chain management. Additionally, a shipment’s location information also provides efficient load planning for other activities in transit.

Better Documentation and Compliance

Today, almost all countries are involved in international trade and with the advent of fraud amongst all industries, stricter regulations are taking place to reduce the damage. However, lack of proper documentation and record management adds system complexities which reduce the overall efficiency. A digital freight forwarder from Shipthis eradicates this by document sharing and enabling swift access to information.

Marketing Marvel

The competent use of digital arsenal in a digital freight forwarder is critical and most of these tools could be used to improve customer relationships. So, a clear brand message and value proposition can pull more vital leads to the business and make it more beneficial. Additionally, one can respond swiftly to growing customers’ demand and provide an improved customer experience.

Integration with Existing System

A seamless integration between both the platforms essentially automates processes which reduces the necessity to talk to a real person. This allows for a smooth freight forwarding tender keeping a check on the costs involved. The implications of the advantages of these relationships is so substantial that they would like an in-depth explanation of the challenges they solve.

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