Inovar Helps Healthcare During COVID Crisis with Azure and Power App

by Chris R. Tech Support Engineer

In late 2019 when the covid-19 pandemic stuck the world, affecting millions of people all over the planet — the healthcare industry comes into great danger. The pandemic has established the value of IT and Digitization across all businesses but especially in healthcare. At the start of the first wave, one of the US healthcare organizations comes into great trouble (like other healthcare organizations) in managing their pen-paper-based manual process.

As we all know from the beginning of the COVID-19 pandemic, the primary concern was maintaining social distancing and try to manage whatever is possible online. Initially, the organization was using a pen-paper-based system for information collection and symptoms analysis. But at that point, it was also proved to be a substantial challenge to manage the on-prem system with the comfort remote work as unwell hospital employees quarantined at home.

To manage the entire scenario, they required VPN, which was not designed for such large-scale use resulting in low bandwidth and frequent outages. Additionally, a lot of the content and manual workflows were required the physical presence of the employees in the hospital premises that was quite impossible at that moment. In this critical situation moving to the cloud was became the necessity to ride care facilities across all their nation-level operations and provide the best health support to the patients.

Suddenly after the virus outbreak, a lot of symptoms analysis requests and inquiries coming from different locations. Managing and curating all information and reply against all of them was become quite critical through the on-prem process.

In this situation, Inovar help one of the leading US healthcare organizations to automate their Covid-19 Helpdesk and Registration process from a pen and paper-based manual system to a cloud-based automated solution.

Choosing Office 365, SharePoint, and Power BI as their primary productivity technologies allowed them to create a technology framework with built-in rapid growth mechanisms and assist hospital staff to manage the entire remote work process. SharePoint solution makes the whole rollout operations easy in all their locations across the US which was another challenge. SharePoint solution becomes one of the prime choices for managing a large amount of content and workflows.

Along with all these solutions, Microsoft power platforms introduce the efficiency of low code and no code solution to expedite migration of existing InfoPath and Nintex workflows. No code low code platform also enabled them to quickly train their internal IT team so that new development and managing the existing forms and workflow is simple.

Creating the engine to evaluate COVID symptoms was the next challenge for them. We create an engine to evaluate COVID symptoms, patients' urgency and digitize their call centers along with automatic decision-making capabilities. It helps in making most of the task self-service.

We noticed a high adoption rate of this process due to a simple but practical experience. The organization’s IT team was also considered it as the best rollout experience with almost a zero-touch provisioning and deployment strategy. Ultimately, with all these solutions 90% of their remote and quarantined caregivers were able to serve the patients over remote calls and Online consultation.

With great synchronization among data and automated workflows back into an active collaboration between different teams went up by a significant amount. The digitization of call centers was a major bonus as it consisted of Automated Diagnosis for Covid, automatic decision-making capabilities, and other similar tools that ensured self-help services that were nonexistent before. This resulted in a reduction of 70% in phone calls.

The healthcare industry was slow in embracing the digital age. But, after the Corona pandemic, healthcare organizations have picked up at an unprecedented pace in the digital transformation journey. Healthcare leaders have been spellbound by noticing how technology has stepped up to help the affected people in this pandemic. Millions of people are now welcoming digital care therapies and are open to adopting virtual health visits. Ultimately, we can say global healthcare industries found some remarkable impressions due to these rapid transformations.