Improve Guest Experiences through Hotel Technology Solutions

by InterGlobe Technologies Travel Technology Organization

The “Smart” Hotel :

Hospitality is no longer about free wifi, complimentary champagne or lifestyle stay. It’s about transformative services or travel. It’s about employing real-time data, insights and communication to create transformative and engaging experiences at any time, space or place during the guest’s stay.

The exponential rise in data and Internet of Things (IoT) is providing fuel to making ‘Smart’ hotels in creating stand-out guest delivery and experience a reality in 2016. According to the Gartner study, “In 2016, 6.4 billion connected things will be in use worldwide with 5.5 million new things getting connected every day.”

From restaurants, transport and experiences, the destination and its services will become an open data platform that one can easily connect with. IGT’s hospitality technology solution helps improve the guest experience and enables hotel staff to identify a guest and deliver customized services in an efficient manner. By integrating each guest profile into the applications, it uses multiple beacons which are deployed across the hotel at different touch points to create value messaging.

For example: During his stay, when the guest comes in the vicinity of the hotel facilities like gym, spa or the restaurant, the beacons placed in those locations recognize him in advance and provides the information to the respective manager on his tablet via push notification. The information allows the manager to welcome the customer by his name- thus creating a feel good factor for the guest- and also enables him to manage services and loyalty benefits for that particular guest.

Increasingly, the rise of data and the need to achieve data analytics in the hospitality race, hoteliers are discussing the power of the future partnership in supplying data solutions to properties, companies, and brands.

IGT helps by combining its technical excellence of travel technology services with a crucial understanding of the Hotel industry to solve problems in building unique experiences and smarter performance. In a highly competitive industry and challenges in technology growing, IGT helps create the right experience for the right guest.