How to fix error retrieving information from server RH-01 Google Play Store?

by Katharine Isabella Technical Support Expert

Google Play Store is full up with millions of content and one can easily download to their Android device. But sometimes users face a technical problem when they try to download them due to network or software error. One main problem is Google Play Store error RH-01 which is the main hub for all installation related issues. There can be various reasons behind this problem. And before finding a solution, it’s very necessary to know them.

How to fix error retrieving information from server RH-01 Play Store error?

If you want to fix this problem, then you need to apply the below instructions:

Set Date and Time correctly

Sometimes wrong date and time also caused this problem. So you can set it to correct one and fix the problem.

·       First of all, go to the Settings and then click on Date & Time.
·       Make sure that date and time are correct and if not, then set it to correct.
·       You can also turn on Automatic date & time option which will update the time.
·       After that, save the changes and then restart your device.

Reset App Preferences

·       Open the Settings of your device and then click on Apps Manager.
·       Now check all apps and then click on menu icon.
·       After that, click on Reset App Preferences to complete the procedure.

Hard Reset your Device

Resetting your device into factory settings can also resolve various kinds of problems. If you don’t know how to reset, then apply the steps:

·       First of all, tap on Settings.
·       Tap on Backup & Reset.
·       Select Factory data reset from the scroll down menu.
·       Now tap on Reset phone tab and then choose to Erase all data to finish the procedure.

Done!! now you can easily make downloads and install apps on your Android device through Play Store after applying the above steps. We shared all known solutions on how to fix Error retrieving information from server RH-01 issue while downloading applications from Google Play Store. Hope this was useful!

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About Katharine Isabella Advanced   Technical Support Expert

49 connections, 0 recommendations, 174 honor points.
Joined APSense since, May 24th, 2017, From New York City, United States.

Created on Feb 27th 2018 05:44. Viewed 416 times.


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