Fix QuickBooks Error OL-393 in Simple Troubleshooting Steps

by Sofia Hayat Accounting Data Error Solutions

QuickBooks Error Code OL-393 is related to your Bank and displays up when users attempt to get banking statements on their computer using QuickBooks. When your financial institution cannot verify your credentials or critical files get damaged, which helps download banking transactions in the software, you may receive this error.

Also, there are some other reasons for the occurrence of this error. If you face the QuickBooks Online Banking Error OL-393 on your screen, you should not panic about it. We have explained some possible solutions to overcome the glitch.

If you want a quick resolution for OL-393 QuickBooks Error, our experienced QB team is always available to help you. Call us at +1(800) 280-5969 and speak to our experts.

What Triggers Financial Institution Error Message OL-393?

Banking servers are under maintenance mode.
Corruption in your system due to any virus or malware.
Any data integrity infections in QuickBooks company file.
QuickBooks software is running on an old version.

Troubleshooting to Fix QuickBooks Error OL-393

To fix QuickBooks Banking error OL-393, you can adopt the above steps:

Troubleshooting 1: Creating a new company file for testing

By creating a test file, you can discover the error is caused due to a bank issue or any other fault.

Open QB and go to the File menu, click New Company
Choose to Express Start or Start Setup
On the Setup page, enter all the asked info
Click Create Company and then Start Working

Troubleshooting 2: Deactivate and Reactivate your Bank Feeds

To Deactivate Bank Feeds-
Locate to the List menu, and click on Chart of Accounts in your QB Desktop
Do a right-click on the Account option from the directory and click on Edit Account
Now, go to Bank Settings
Opt for Deactivate All Online Services > Click OK
Choose Save > Close, then Restart the QB software
To Reactivate Bank Feed-
Again, move to List > Chart of Accounts or press CTRL+A
Right-click on the Account option and pick Edit Account
Now, go to Set Up Bank Feeds > click Yes to shut all open QB pages.
The next page asks you to set your bank name, then go to Continue
Type bank's credentials (Username and Password) and click Connect to make a connection with your online banking
QuickBooks will take a few seconds to fetch up your banking details and verify that.
Once done, Link the account with another existing account
Lastly, click Next to end the process

Troubleshooting 3: Examine your company data

Your company data file might have some data integrity issues. Find out the failures, and fix QB data issues by using the Rebuild tool. If the Rebuild tool doesn't fix the company file errors, read about the data recovery possibilities.

Troubleshooting 4: Ask your Bank

If you face the same Intuit QB Error Message Code OL-393 after resetting your Bank Feeds connection and utilizing the Rebuild Tool, ask your Bank if there are any issues from the bank side.

We hope the article has helped eliminate QuickBooks Error OL-393. If the issue is still present, we recommend you communicate with QB experts. Our QuickBooks Support team is reachable at +1(800) 280-5969. They will guide you with their expertise to remove the root cause behind this error.