Easy Steps to Troubleshoot Issues Related to Your Roku Remote

by Wendy Murphy Tech Consultant Using your Roku remote control, you can control your TV and Roku player effectively. However, many times, Roku users face issues with their Roku Remote.

These issues may differ depending on the type of remote the user owns. Commonly, there are two types of Roku remotes according to the streaming player and TV that a user owns:

• Roku Standard IR remote
• Roku 'point-anywhere' Enhanced remote control

According to your remote control, you can follow the troubleshooting steps as described below.

Standard IR Remote

While using a Standard IR remote, you must point it directly at your Roku TV or Roku streaming player. One of the most common reasons why Roku doesn't take any input is the position of the device. The Roku device may be placed where it is not receiving signals from the remote or the signal is partially blocked. Another common reason is dead or low batteries.

Follow the below troubleshooting steps to resolve issues with your standard IR remote:

• Make sure that you are sitting within the range from where your Roku device can receive enough signal to function. Also ensure that there are no visible obstructions between your standard IR remote and Roku device.
• If you are sitting, try to hold your remote control higher while pointing it to Roku device. This will ensure that nothing is blocking the remote signal and the device is directly receiving the same.
• If your remote is working now, remove the obstacle, which is blocking the remote signal, or you can move to another position from where your device will respond quickly to the remote control.

Read More: How to Add or Move Channels to Roku Streaming Device


Reinsert the batteries

If the keys of your remote control are not responding, try removing the batteries from the remote control and re-insert them.


Replace the batteries

If the keys of your remote control are still not responding, try to replace the batteries of your remote control with a new pair of batteries.


Replace your remote

If your remote control is not responding, it may be broken. Therefore, buy a new one.


Roku Express

In case your standard IR remote, with which you are having problems, includes Roku Express or even Roku Express+, you need to follow the below-given troubleshooting instructions.


Roku 'Point-anywhere' Enhanced remote control

You do not have to point your 'Point-anywhere' Enhanced remote controls to the Roku device directly as they are connected to a wireless network.

Try the following troubleshooting steps, if you are facing a problem with your 'point-anywhere' remote:


Restart your Roku device and 'point-anywhere' remote

• To restart your remote control, open the battery compartment from the rear and remove the batteries.
• Unplug the power cable from the Roku device and wait for about 5 seconds. Plug in back the cable.

Tip: If you are using a standard IR remote, you can access the setting menu to restart your Roku player. Follow: Settings > System Settings > System restart > Restart.

• When you will see the home screen on your Roku device, reinsert the batteries in your remote control.
• Wait for about 30 seconds until the remote establishes a connection with the Roku device.

Re-pair your remote with the device

• Open the battery compartment from the rear and remove the batteries.
• Unplug the power cable from your Roku device and wait for about 5 seconds. Plug in back the cable.
• When you see the home screen on your Roku device, reinsert the batteries in your remote control.
• On your remote, there is a pairing button. Press it for about 3 seconds or till the time your remote begins flashing the pairing light. In case you do not see any flashing light, try again. If still the light is not flashing, you have to replace the batteries.
• After replacing the batteries, wait for about 30 seconds until the remote establishes a connection with the Roku device.
• On your TV screen, a remote pairing dialogue box will appear.

Replace the batteries in your remote

• Open the battery compartment from the rear and remove the batteries.
• Unplug the power cable from your Roku device and wait for about 5 seconds. Plug in back the cable.
• When you will see the first screen on your Roku device, reinsert the batteries in your remote control.
• Wait for about 30 seconds until the remote establishes a connection with the Roku device.
• On your TV screen, a remote pairing dialogue box will appear.

Replace your remote

If the above troubleshooting steps do not resolve your problem, you need to repair your remote with a new one.

Read More: How to Setup Roku TV


Roku Enhanced Remote Control with TV Power and Volume Buttons

Some Enhanced Remote controls of Roku have both Infra-Red (IR) and wireless technologies. Efficiently, they control your TV as well as Roku player. If you are having a problem with your Enhanced remote control with TV power and volume control, you need to follow the below troubleshooting steps:


There is no music during setup

If you are not hearing music even after increasing the volume from your Roku TV remote with a fresh pair of batteries, follow as given below:

Ensure all the devices support audio over HDMI that is connected to the Roku player. For instance, various overhead projectors do not incorporate speakers.


Unable to mute the playing music using Roku Enhanced Remote

When you are not able to mute the music, you will see an on-screen menu, prompting you to enter your TV brand. Try the setup again. In case you are not able to program your Roku Enhanced Remote, follow the given points:

Limit the number of the connected devices between the TV and Roku player. When you will remove the device, even temporarily, it confirms that the device was creating the problem. You will be able to setup the removed device with your Roku Enhanced Remote control and after reconnecting, it will begin working normally as before.

Note: It does not support certain TV brands like Band & Olufsen.


My Roku Enhanced Remote Control is able to control the power or volume of my television, but not both

TV brands manufacture various models that have a set of remote codes. At the time of remote setup, Roku player tries to narrow this list of codes and programs the Enhanced remote control to the correct code. There are chances that the programmed code in your Enhanced Remote contains commands only to control either power or volume, but not both. Therefore, using a different code may work for the TV to control both power and volume.

You need to restart the setup procedure to have your Roku player to try adding remote codes for your Enhanced Remote. Follow the steps given below:

• When you will hear the music stop for the first time and get a question “Did the music stop playing?”, turn the volume back up using your television remote instead of answering the question. Keep on increasing the volume until you hear the music again.
• Answer the question by selecting 'No'. Now, Roku player will shift to another next remote code.
• When you will hear the music stop, select the 'Yes' option for “Did the music stop playing?” question. This will program your Roku Enhanced Remote control with a new code.
• In case you couldn't find the code that controls power and volume both, repeat the whole procedure.

Roku Streaming Stick

You can directly connect the Roku Streaming Stick to the HDMI port present on your television. This wireless interference may sometimes impact the performance of the remote control. So, try to remove the Streaming Stick away from HDMI connector by using an extension cable.

In case you face problem while following the above troubleshooting steps or still not able to resolve issues associated with Roku remote, contact our Roku customer service phone number [icustomerservice.net/roku-customer-service] right away for further assistance.

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Created on Mar 16th 2018 02:29. Viewed 813 times.

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