"A customer is the most important visitor on our premises. He is not dependent on us. We are depende

I have to stand with Cheryl on this one. I worked in public service too many years and am still trying to follow that role. If you are offensive to just one customer and he tells 5 of his friends and they tell 5 of their friends and they tell... well, the picture gets ugly and you are the one loosing business. Over someone having a bad hair day. Not worth it.

I also stand by what I said. You never know who that customer knows. You 'retaliate' however nicely and they are going to tell other people and then those people will also spread the word and with every telling the story gets embellished and you look worse and worse, not the 'bad' customer you felt justified in responding to.

Seen on Facebook: "Customers....please be nice to me today, and I will be nice to you. If you are mean, I still will be nice....you just most likely will not get what you want lol"

I stand by what I said. Venting is one thing, and I agree with you, Helen, staying polite is key to get the customer to quiet down, you never know. But my point is, if the "customer" keeps insulting you, harassing you, you can't be a rug that he walks on. Without shouting back, you can show him the way to the door. The people around will understand.

I think Sam Walton is spinning in his grave trying to do just that! Boy what a disappointment his children must be to him. They have spit all over their father's vision and dream. I guess that's why you no longer see Sam's portrait over the door when you walk in.

Customers drive our business, and should be treated with respect, and dignity even when venting. If you listen quietly, and show them you want to help, you can turn a ugly situation into a life long following. After all customers pay the bills! Would someone tell WALMART!:)

well hello cheryl. long time no see. how are you. I agree with Cheryl. Even a bad customer who is not in the market for our "gizmo" may tell his friend that we were advertising the "gizmo" for 1/2 off and the friend might just want a dozen "gizmos" and we make out like a bandit? Have to respect the customer Philippe. As easily as they make you they can break you. Word of mouth has killed more than one business. I have said it many times already.... I love Gandhi

Even a bad customer is important because you never know who that bad customer may know.

A "customer" that keeps coming, complaining every time, not buying anything, is the exception to that rule :)