"Again, your challenge is not just to improve. It is to break the service paradigm in your industry

Posted by Fred Mugone
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Oct 18, 2011
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"Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren’t just satisfied, they’re so shocked that they tell strangers on the street how good you are." - Jack Welch John Francis "Jack" Welch, Jr. is an American chemical engineer, business executive, and author. He was Chairman and CEO of General Electric between 1981 and 2001.
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Elizabeth Horlemann
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Internet Marketing Consultant

Sounds like I need to allocate time to catch up with my readings.

Oct 24, 2011 Like it Reply
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Philippe Moisan
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Tutorial videos, sci-fi writer

Yesterday, I was listening to Brian Tracy's Success Mastery Academy and he talked about Welch at some point :)

Oct 18, 2011 Like it Reply
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