What is CAPA - Corrective and Preventive Action? CAPA Management

A general Corrective and Preventive Action (CAPA) process follows the Plan-Do-Check-Act (PDCA) cycle to resolve unexpected events. The first process will be the identification phase where you will identify non-conformities in your processes and determine what kind of problem you are looking at. Non-conformities may be determined during an internal or external audit, through customer complaints, or if reported internally.