Your most unhappy customers are your greatest source of learning. -Bill Gates

Thanks Philippe , Cheryl and Louis, for your infomed and relevant comments

Words with light, hope everybody learn from their mistakes.
Thank you Sean.

A very good thought for the day Sean. While some unhappy customers can be compared to an 'annoying itch" and safely ignored, never assume that is what your unhappy customers are. 99% of the time unhappy customers are a symptom of something wrong in your business that you need to fix. You cannot afford to ignore it if you want your business to grow.

Their comments are definitely food for thought, good one, Sean :)