Derrick P.   Failure Is An Event, Not A...
When you're in business, you want to
make a good lasting impression with
every customer you come into contact
with. And yes that even includes the
'difficult' ones.

Here are 5 things you should strive for
in your customer support...

1. Dependability and reliability

Consistently provide accurate answers
and follow-through on your promises.
Your users should get the same
courteous, pleasant and knowledgeable
service every time they contact the
Help Desk.

2. Responsiveness
You or your team need to have the
willingness to respond to customer's
needs by answering their email requests
quickly, and being willing to do what
it takes to respond to their request.

3. Competence

Provide an informative service, with
accuracy and confidence. Technical
competence goes without saying. Know
your product/service inside out and
answer according to know questions are
left unanswered.

4. Empathy

Provide caring and personal service.
You can convey empathy when you listen
for the hidden meaning in what a user
is saying, acknowledge the emotion, and
offer caring assistance.

5. Professionalism

The way you answer emails and contact
your customers reflects a high level of
training and expertise. This becomes
the professional image that you project
to your end users.


Discover how to set up your own support
desk to reduce the time you spend tinkering
with emails!..





  




Best Regards,

Derrick Pride
(443) 570-3918
Skype: derrick.pride


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Oct 10th 2010 20:30