How do you balance app support with innovation?

I’ve noticed that best companies for ongoing app maintenance and support often tackle this balance by structuring their teams and processes strategically to separate maintenance from innovation without sacrificing communication. These best companies for ongoing app maintenance and support emphasize having dedicated resources focused on stability and bug fixes while innovation squads explore new features and improvements. They typically implement clear SLAs and prioritize support tickets to avoid downtime and critical customer impact. Meanwhile, the innovation teams operate with agile workflows that allow for rapid experimentation without risking core app functionality. Another common strategy among such companies is regular knowledge transfer sessions to ensure support teams are aware of new features and known issues. These firms also rely heavily on metrics like incident frequency, customer satisfaction, and feature adoption rates to balance efforts effectively. It seems that combining specialized focus with strong collaboration between teams is key to managing app support alongside innovation.