Improving your online shopby Susan N. Chief Marketing Manager
Today the experience you provide to your customers is even more important than the product/service itself. Furthermore, that can be a great tool that you can use to differentiate from competition. Recommended Features
- Understanding customer persona
- Customer mapping
- Establishing touchpoints
- Proactive engagement
Review on Improving your online shopKnowing your customer is essential for every business, including ecommerce. This means creating a customer experience journey for him in order to simplify the path where customer discovers you to the point where he wants to buy a product/service from you. One of the key things in this regard is to integrate all your channels so customers can reach you through multiple ways.
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Created on Dec 23rd 2019 07:44. Viewed 145 times.
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