Improving your online shop

by Susan N. Chief Marketing Manager
Today the experience you provide to your customers is even more important than the product/service itself. Furthermore, that can be a great tool that you can use to differentiate from competition.
Recommended Features
  • Understanding customer persona
  • Customer mapping
  • Establishing touchpoints
  • Proactive engagement
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Knowing your customer is essential for every business, including ecommerce. This means creating a customer experience journey for him in order to simplify the path where customer discovers you to the point where he wants to buy a product/service from you. One of the key things in this regard is to integrate all your channels so customers can reach you through multiple ways.

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About Susan N. Freshman   Chief Marketing Manager

14 connections, 0 recommendations, 45 honor points.
Joined APSense since, January 7th, 2019, From New York, United States.

Created on Dec 23rd 2019 07:44. Viewed 145 times.


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