CUSTOMER ONBOARDING

by Diksha Technology Diksha Technologies- Deliver Next-Generation Digit

Stiff competition, competitive offers, and costs telecommunication companies are always caught in the doldrums. The key to survival lies in digitizing processes and sticking to industry best practice

Recommended Features

Keep it simple and easy for your customer
Minimal/No paperwork
Rewards for Loyalty/Personalised Goals
Minimized data entry, call groups for friends and family
Speed in service

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Review on CUSTOMER ONBOARDING

GOING DIGITAL:
Your customer onboarding strategy should be aligned to the needs of the customer as well as your business operation. Investing in digitizing the process can help you achieve cost and time efficiency not to mention the seamless automated process that will create a next-level customer experience. We did extensive research on customer behavior. Our finding follows:

A person in the age group of 25 45 years
Spends 3 5 hours on mobile every day
80% reaches out for their phone the first thing after waking up in the morning
60% believes everything that they do can be done from a mobile device in the next 5 years
87% says that their smartphone never leaves their sides
WHAT DOES THE CUSTOMER WANT?

Communication:
Contact me at my time
Stop asking for the same information again and again
Follows, engages and communicates with service provides through digital media including social media
Choice:
Options to choose from
Not to be coerced into subscribing
Control:
Expects instantaneous gratification/fast response
Focused on Self
Convenience:
Options for channels to service specific needs
Always connected