6 ways to use live chat

by Susan N. Chief Marketing Manager
At some point in time you will probably think about (if you haven't already) speeding up communication between you and your customers. Livechat can be a great solution to that.
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  • Immediate answers
  • Listening to your customers
  • Customer feedback
  • Offering a human angle
  • Integrating your CRM with live chat
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Talking about live chat and its benefits, the first thing that pops out is the quickness of communication you can achieve by implementing it into your website. Your customers don't have to, for example, send an e-mail or pick up a phone to get the information they needed.

Next up is the possibility of integrating other tools with it. You may add your CRM tool to live chat and store information about your customers that can be useful if they contact you next time. That leads to personalization which is crucial to provide excellent customer experience.

Find more information about the topic in our blog:

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About Susan N. Freshman   Chief Marketing Manager

15 connections, 0 recommendations, 45 honor points.
Joined APSense since, January 7th, 2019, From New York, United States.

Created on Feb 20th 2020 06:42. Viewed 285 times.


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