Why Wearing Noise Cancelling Headsets is So Essential in Call Centers?

Headsets are considered both a communication utility device and listening device. The common types of commercial headsets are for tank operators, navel console personals, pilots and military people. It is also used in professional sports, civilian’s apps, news organizations to build security news, journalism and communication at equipment operations and most importantly at call centers. This is how vast headset usage is and it is used in most industries today.

In this article we will discuss facts about noise cancelling headsets while receiving calls or why wearing these headsets is important in call centers?

The headset links the customer and the agent. Some of the basic requirements for it is wireless connectivity, ability to pair with any workstation, enabled side-by-side coaching, noise cancellation for clear communication, acoustic shock, durable, light weight and long battery life. They can also have a microphone as an alternative and can overlap compatibility and functions.

When a customer calls you for business purposes, they need re-assurance that people they are speaking to are the best and give them full attention so that they will achieve their goal. With noise cancelling headsets, noise is properly filtered so that the conversation with customer and operator gets magnified. Noise cancelling technologies are not for a person wearing the headset; but mainly for the caller’s benefit.  

If you’re experiencing noise around you then here are your choices to reduce this distraction.

Wear a 2-ear or binaural headset or because it covers both ears and allows volume in both ears. It helps the operator to focus on the caller.

Never confuse a noise-cancelling headset with ‘active noise-cancelling’ technology that is used on hi-fi and high-end headphones like Bose-quiet-comfort etc. A noise-cancelling headset eliminates exterior noises and helps provide better customer experience.

If you can’t hear a call, voicemail or if the sound is not very clear on iPhone, Android or Windows smartphones or you hear static, crackling and poor sound quality then you should already know what to do.

Turn up the volume

Make sure you can see volume indicator on the screen and press it on volume. As you are hearing a person’s call, feel free to adjust its volume according to preference.

Check your connections

If your iPhone is properly connected to your headset, but you can’t hear through speakerphone or phone receiver then follow these steps for iPhone.

Choose Settings > Bluetooth- turn off Bluetooth.

Clear the receiver- if it is dirty or blocked then it will not work. You can restart your phone.

Follow some steps during testing:

• Remember, receiver is not blocked by screen protector or a case.

• In case of iPhone you need to remove plastic film from both sides of device.

• Check if it is blocked or dirty. Use a soft brush and clean it and make sure it should be dry

• Now, turn-on speakerphone. If there is still error then the network could be the issue. Try it on different locations as well.

Call centers may have loud environments. If you do not want to deal with background noise then call center workers should go for noise cancelling headsets that support them in hearing. The call center is not like your regular office. In call centers, people handle many calls on a daily basis and the staff spends their most of their time on the phone surrounded by a lot of noise from their coworkers.

The work of a call center agent literally depends on being able to have noise-free and clear conversation with clients and customers. Thus, it is not very surprising that noise cancelling headsets are some of the sought after tools for this kind of work. It’s essential that the customer is hearing you clearly and that the amount of noise from fellow workers is reduced.  

That’s the reason why a noise-cancelling headset is a must-have for call centers. It supports them on their main concerns which are ‘will he/she hear me?’ and ‘Will I hear them?’.

Will he or she hear me: Headsets with noise-cancelling microphones

To confirm whether the client hears you properly, despite the noise, then you can invest on a headset with noise cancelling microphones. This will filter out the noise and makes sure your voice is properly transmitted. The wireless ‘Jabra-Pro-9400’ and corded ‘Jabra Biz 2300’ call center handset have microphones with ‘air shock protection’ that can prevent unwanted-breathing noise from disturbing the conversation.

Now Will I hear them: Headsets with passive noise-cancellation and HD-voice

This factor is equally important for workers to be able to concentrate on conversations instead of being distracted by noise. Nowadays, noise-cancelling headsets for call centers are designed by companies to send intelligible and clear audio. They provide HD-voice technology which makes conversation lively and vibrant. Most people like ‘Jabra Biz 2400’ because of its noise reduction feature and it helps remove all distractions and focus on the call only.

Will the headset work with other devices?

The main point is whether this headset works on a particular device or not. After all, it has different types to consider including different brands on all kinds of communications platforms. Luckily, it is now possible to find the right set for any device. Most headsets provide multiple connectivity options and come in different versions that can work with the exact requirements of connection types --- whether it is standard 3.5 mm, USB port on system, or Quick Disconnect cable. If you want to use wireless headset you may search both Bluetooth and direct version.

Newer headsets are certified to work with every platform of communication whether you want to use Cisco, Avaya, Microsoft or anything else. If you are thinking of noise cancellation for headset then you need to choose it from menu.

However, you will see many options out there in the market so it is very difficult to choose for a specific headset, it may be very confusing or difficult for business purposes. You can use “super-fast headset finder” to verify you’ve obtained the right thing for your employees.

If you know what type of noise-cancelling headset you are looking for then select below wired noise cancelling headsets. Thus, you must buy an affordable headset for your company that can fulfill all your requirements. A wireless headset comes in both DECT version and Bluetooth.