Why Merchants Need Shipping Insurance Packages to Protect Their Business

It might seem hard to believe that something as simple as failing to insure your shipments could cost you your business, but it can. Today’s customer is not only discerning, he or she is not afraid to give you a bad review online if he or she receives your merchandise damaged. Considering that today’s consumer also makes his or her purchasing based on online reviews, it’s best to look into one of the many shipping insurance packages available to you to make certain your feedback remains five stars.

Coverage to Relieve Your Worries

At some point, something is bound to happen to one of your shipments. You cannot rely on the postal service or the numerous carriers to get it right always. Things get damaged during transit, employees steal packages or least an item or two from them, neighbors or passersby take packages off front porches. At times, packages can even get lost because of an address error or other issue.

Shipping insurance packages can help you sit back and relax once the merchandise leaves your warehouse. Yes, something might happen; it’s unrealistic to think you’ll always bat a thousand with the shipment portion of your business, but in the event something does happen, you’ll be covered, and that’s the point. When the customer calls yelling, you can still make it right.

Doesn’t the Carrier Provide Insurance?

In some cases, the carrier that ships your product will include insurance in its overall costs, but this does not mean you’ll be protected in the event of a shipping mishap. First of all, the coverage is limited, and if you don’t pay for additional coverage for large-ticket items, you might find yourself short-changed when the carrier pays the insurance claim or offers to reship at a lower – not zero – cost to you.

Another issue is filing a claim itself. Much like auto and homeowner’s insurance companies, the carrier is not going to want to make things right on its dime. The claims process can be tedious and long, up to six weeks, and the longer your customer waits for resolution, the more steam will be coming out of his or her ears. You need quick resolution to shipment problems, and carrier insurance isn’t known for that.

Added Convenience for Your Customers and You

Both your customers and you want convenience. It does you no good to go through a difficult process when working with your shipping insurance. You should have everything you need at your fingertips, including ways to adjust the insurance coverage for different packages, tracking capabilities to know where everything is at all time, and of course, easy procedures for filing claims.

When you can access everything online with an independent insurance carrier, you streamline your customer service process, which pleases your customers. You and your staff will be able to answer customer questions quickly and easily, and should something happen to a package you’ll be able to make it right within days instead of weeks.

As you can see, insurance packages for your business packages makes sense. When you are able to give your customers better service, they will respond by raving about you online.