Why Is My Arlo Base Station Offline? Quick Fix

Ask anyone for the best security camera, you will hear one name in return and i.e Arlo Security Camera. With the best features, the Arlo app lets you handle the device from anywhere.

If you are facing the Arlo Base Station Offline issue, check the internet connection, the configuration of the camera, power outage, and distance between the base station and router.

The unique features of the Arlo security camera make it the first choice of every user. Sometimes, the device stopped working because of the offline issue with the base station.

Here is the complete Arlo Troubleshooting guide!

Basic Reasons Behind Arlo Base Station Offline Glitch

Want to know why Arlo Camera Keeps Going Offline? Bad wifi configuration is one of the main reasons why Arlo Camera Offline.

1. Improper Configuration: You may not have configured the Arlo Base Station in a proper manner. Make sure you have not missed any important steps while Setup Arlo device.

2. Sluggish Wifi/Internet: The internet connection to which you have connected the base station may have stopped working. Bad wifi connection could be responsible for Arlo Base Station Offline.

3. Faulty Router’s Firmware: Outdated firmware of the router could be another possible reason behind Arlo Camera Offline.

4. Too Much Distance Between Base Station & Wifi: You might have placed the base station far from the wifi.

Doesn’t matter what is responsible for the Arlo Base Station offline glitch, here are the steps to fix the issue completely.

Fix Arlo Base Station Offline Issue

It is very necessary to check the LED behavior of the base station. There is a major difference in the old and new Arlo base station LED light. The new one has only one LED light while the old one has three or five.

Things You Must Check Before Troubleshooting

1. If you are able to check the live feed from your Arlo device, it means it is connected to the internet successfully.

2. If there is an error message “Arlo Base Station Offline”, it means your device is not connected to the internet.

3. Turn OFF the camera, take out the batteries and insert them back after a while. Turn ON the camera and see if the issue is fixed or not. No LED light means you have not inserted the batteries accurately. Remove them and insert them again.

4. Brownish-yellow color LED lights mean that the battery is low.

Check the Batteries

Make sure that the batteries inside the camera are not dead. Sometimes, the batteries get damaged and the device stops working.

In case of damaged batteries, you have to replace them with new ones. Once replaced, turn ON the camera and see if the Arlo offline issue gets resolved or not.

Reinstall Arlo App

If the battery is completely charged but still Arlo Camera Not Recording, reinstall the Arlo app. You can easily download the app from the play store or app store. Once downloaded, complete the sign-in process and see if you are able to check the live feed.

Reset Arlo Camera

Have you tried all Arlo Troubleshooting steps to fix the Arlo Base Station offline issue? If yes then resetting the device to factory defaults is the last option left for you. Once reset, all the settings will be saved to default. This method may help you to fix the issue.

Conclusion

A number of reasons could be responsible for the Arlo Base Station offline issue. In this troubleshooting guide, we have covered all the methods to fix the issue. Still, facing any issue? Dial the Arlo Camera Phone Number now! Our experts will help you to fix the issue completely.