Why Good Communication in the Workplace is Vitalby Regina Thomas Freelance Writer
Human co-existence and existence are based on good communication. Good communication is necessary for every environment that involves human interaction. It is especially important in the workplace. The business’s everyday operations and future growth potential depend greatly on good communication practices.
Following is an overview of just some of the top reasons why good workplace communication is vital.
1. Mitigating Conflict
All operations going on within your business should work together for the company’s success. This is difficult without proper communication. Conflict is bound to arise when every department in the company is working without insight or input from the other departments.
Conflict will create a hostile working environment and limit productivity. The business will spend a lot of time and resources cleaning up its internal messes.
Proper communication will help prevent conflict. The different departments will be on one page and will work to complement each other’s efforts. This will facilitate a smooth flow of operations on the general level and boost performance and productivity – this will also be reflected in revenues.
2. Increasing Employee Engagement
Imagine a workplace where employees were actively discouraged against communicating. It can be due to an ignorant boss whose strategy is to insight fear in everyone under him/her. It can also be due to a hostile working environment for any number of reasons. Whatever the reason may be, the outcome is poor employee engagement.
Employees rank among a business’s most valuable assets. They are not mindless bodies there just to do what they are told. They perceive and think, usually with the business’s best interests at heart, and their opinions can positively impact the business’s general direction. This is what employee engagement is all about. Good communication can foster employee engagement in several ways:
Developing better relationships with managers and the administration.
Providing a better chance to identify and utilize valuable employee skills that may go unnoticed otherwise.
Identifying employees’ motivation and using it to boost engagement and productivity further.
Creating a better working environment to bring out the best in your employees.
Overall, better employee engagement will help you identify ways to bring out the best in your employees and maximize your company’s chances of success.
3. Improving Client Relationships
Your clients are the main determinant of your business’s failure or success. Every marketer agrees that good communication is vital to building positive client relationships. Most marketers will also agree that this is not possible when communication in the workplace is poor.
Good communication is especially important for positive client relationships if you have client-facing employees. There are several ways to look at it.
For starters, employees who work in environments with poor communication will have poor communication skills themselves. They will not provide the help your clients need, and if they do, their delivery will likely be poor and come off as unprofessional or even rude. This will amount to bad customer experience, and it will cost you many clients as well as your brand’s reputation.
Secondly, employees who work in an environment with poor communication will not be genuine when serving clients. They will likely be unsatisfied with their current positions and have a hostile view of the company. This may reflect this hostility when working with clients. This, too, will cost you clients and dent your reputation.
4. Boosting Productivity
As stated earlier, employees are not mindless working machines. And again, your employees are one of your most valuable assets. They can either be resourceful in growing the company or a barrier to achieving seemingly small goals. It all depends on how you treat them and whether or not they consider the workplace safe and accommodating.
You need to know and understand your employees’ challenges, needs, goals, and everything that relates to their work if you want to make the most of whatever they have to offer. This is not possible with poor communication in the workplace.
Good communication is necessary for understanding everything relevant there is to know about your employees. This, in turn, is necessary for creating a conducive working environment. A conducive working environment is necessary for optimal performance, so good workplace communication eventually leads to improved productivity.
It Starts With You
The nature of communications in the workplace is what you, as the leader, make it. As such, take charge and encourage everyone to voice their opinions without fear. It will work to the advantage of everyone.
Created on Jul 30th 2020 10:02. Viewed 354 times.