Articles

Why Doctors Should No Longer Be Using Voicemail

by Kristen White Blogger
No matter what industry you are in, running a business is very difficult, and this is especially true when trying to be available for every single call that reaches your office. Being there to answer clients’ calls is an important job that you need to do, because you will easily lose business if you are simply not around to answer calls.



There once was a time where voicemail was the new norm, and customers didn’t mind leaving messages, only for you to respond to them at a later time. But times have changed. Now with new technologies, customers demand your attention right away or you will end up paying for it in the form of disgruntled customers. Many callers will no longer even bother using a voicemail service that you have provided; they will hang up and give up, simple as that.

For one, voicemail is highly inconvenient. When a patient calls your office, there is a good chance that there is an emergency that the patient wants you to take care of right away. If they hear voicemail, it only makes them feel more anxious, considering that they are already feeling negative about a situation that they are dealing with. If they cannot get their concerns addressed right away, they will get whatever help that they need elsewhere, and that is not a good thing for your practice. Compare doctor answering services price and get a professional caller to answer your phones right away.

Voicemail might not only be bad for patients, but it can also be bad for you or another staff member. If your voicemail fills up, you have a long, daunting task ahead of you. You must listen to every call, pay close attention to what they are saying, take notes, and call them back at a time that is convenient for them. Some callers can simply ramble on and on before they reveal their phone number to you.

Considering that you wrote down each caller’s information correctly, there is no certainty that they will answer when calling them back. You could be listening to their voicemail, and all of a sudden you’re playing a silly game with them where neither you nor the client can be available to talk at the same time.

Overall, doing this everyday is simply a big waste of your time, as you are listening to messages instead of getting more important work done. A doctor answering services price is considered reasonable when compared to hiring a new employee to answer your phone.

Most importantly, a patient calls you for a good reason. They may need to ask you a question, schedule an appointment, or call you because of an emergency. If they have to leave voicemail, they aren’t able to get what they need, other than to make you act at a later time. You give your number to your patients, and when you do that, they expect it will always be answered.

Voicemail was a revolutionary and innovative technology for its time, but it is now time to move on to the future. Because of consumer preferences and evolving technology, we need to be widely accessible in order to grow our business. You can do this by hiring a professional medical answering service.

No matter whether or not you are available, a call representative will always answer the phone on your behalf and handle your patients’ needs. They will provide patients with answers to questions, dates and times of availability for an appointment, and transfers to emergency and other medical services. With a medical answering service, you will never have to miss another call.

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About Kristen White Committed   Blogger

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Joined APSense since, August 19th, 2016, From Chicago, United States.

Created on Mar 6th 2018 23:37. Viewed 629 times.

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