What is it like to manage a resort?by msv consultants restaurant consultants in India
Resorts and hotels in hill stations are in greater demand as there are large chunks of guests are tourists in groups and corporates. So, during high time managing the hotels is the biggest challenge for the management to maintain. The first challenge is managing the groups all at once, it is always faced by the managers to handle all the multiple check-ins and check-outs consistently.
Usually, the guests are ready to wait during the high time and gets agitated filling all lengthy forms and it will be tiring for the staffs to handle such clients. After the accommodations, it’s the next challenge to handle the multiple outlets like restaurants, garden, and the clubs and it will make all the staffs tedious to maintains the areas, as the guests will be agitated if there are any delay or absence, it leads to major discrepancies within the guests.3rd most challenging tasks for the hotel management is maintaining seasonal packages.
As the resorts will be functioning full-fledged during the high seasons, rate parity is the major issue faced by the management. Managing the multiple channels and the legacy system in real-time is highly challenging. Handling the seasonal packages and rates in the different domain cannot be handled with limited staff. The resort staffs and the managers will help and service for the agitated clients and guests. When the resort can attract more customers during certain seasons for a limited period and handling multi-currencies during the arrival of international customers is also an extra task. The resort packages are distributed on the third party channels using PMS, so the management gets more visibility and these are major issues handling the hotels and resorts
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Created on Aug 20th 2019 04:59. Viewed 345 times.
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