Video Banking – An Innovative Banking Leap
by John Judge WriterBanks are evolving by bringing video banking for the convenience of customers. This technological transformation will make banks more efficient and flexible in their services, with customers begetting individual attention and personalized services.
Makeovers aren’t restricted to parlours or salons. Your neighbourhood bank also may be on the verge of getting a digital makeover in the form of Video Banking.
Banking Goes Face-to-Face
Technology has invaded the banking sector a long time back, but a few sensitive procedures still demand face-to-face interactions. With plenty of personal information and monetary transactions involved, video-based interactions are more than welcome.
- Customers save their time, effort, and energy by connecting with the bank manager on video. There will be no hassles of distance, parking, traffic on roads, time restrictions, etc.
- Some customers show hesitancy in availing of automated banking services. For them, human interaction is the source of confidence. In this context, video banking will bring a broader appeal.
- Video banking also brings ease in troubleshooting processes and grievance redressal.
- Customers living in remote areas, or those who have relocated during the pandemic, or the ones suffering from disabilities – can find video banking useful for their interactions with banking staff.
- There remains no need for physical interaction between bank staff and the customers. Video banking has brought the customer base closer to a better understanding of various banking services and products.
- Not every customer is a technology expert to make most of the digital banking. Video banking will bridge the gap and fill the missing links for not-so-expert customers. Their convenience will get the garnishing of human interaction for even better understanding.
Video Banking Versus Traditional Banking
The comparison is lopsided indeed.
- Ease
of Banking: Video banking is all about
convenience and ease. Unlike a physical visit to your bank, access all the
information from the comforts of your homes or offices. It should be
comfort of your home or office.
- Lockdown
Proof: Considering the pandemic,
video banking will fetch you a great user experience.
- Better
Customer Experience: While visiting the bank
physically, you are one amongst the crowd of customers. Whereas, via video
banking, you will get the undivided attention of the bank executive.
- Better
Control: Video banking diminishes the
gap for those who prefer interacting with their favourite banking
executive time and again. Instead of visiting your bank branch in person,
have a video call and sort out your queries.
- Save
Time: No more lengthy meetings in the
cabin of the bank manager for consultations on mortgages, retirement
planning, wealth management, loan procedures. Get high-valued consultation
effortlessly from your home.
- Easier
KYC: The bank is about to close
in some time and you want to submit your ID documents. Stay relaxed! Video
KYC will come to your aid.
Progression Weds Innovation
The
marriage of progression and innovation has brought benefits galore to the
banking sector. Video banking may sound new presently, but soon it will be
conversant to all the customers. Like a win-win situation, happy customers will
enrich the banks and vice-versa.
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Created on Jul 29th 2021 02:18. Viewed 183 times.
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