Troubleshooting HP Laptop DVD Driveby KW Group KW Group - for touching heights
HP laptops come with DVD drive allows to run CDs and DVDs with data transfer facility between the connected devices. But when the DVD drive doesn’t work, it becomes impossible to perform this task, especially copying your important data from the CD to your HP system.
The issue could be anything, but the right troubleshooting procedure is compulsory to find the actual problem and fix the same with appropriate resolution. Below we have discussed how to troubleshoot the HP laptop DVD drive issues along with security.
Check Auto Play Status-
If DVD/CD AutoPlay is disabled completely, this drive will not work in any HP device. When AutoPlay is disabled, then no action takes place and nothing occurs when CD inserted. Call to HP tech support number 1-877-910-4204 and ask the technicians to check the AutoPlay status and activate the same for running CDs or DVDs into the HP laptop.
Reinstall the DVD Drive
When your DVD drive not able to work, the best way to troubleshoot the drive is to remove and reinstall the drive name in device manager. Reinstallation of DVD drive process is a crucial task to run various hardware components in the right manners and to carry out this procedure successfully you need live HP help and support offered by expert technicians.
Use Devices Troubleshooter
Windows user can take help of troubleshooters to check the hardware drives. This devices troubleshooter helps to detect the actual problems with CD/DVD drive. The process is very easy and quick, HP user just needs to click on start option and go to the control panel to find under system and security. If there is any issue occurred then, HP tech support number is available all times to help end-user.
System Restore or Hardware Testing Tools
However, if despite all these efforts if you not able solve the DVD drive related problem, you can restore your HP laptop or run hardware testing tools to test for failed CD/DVD. Call to HP tech support number 1-877-910-4204 or call technical support team and take data backup before restoring your HP laptop. After restore, check the DVD/CD drive again to see that it can read disk of the computer. And if your system still not able to read the disc, then turn on the computer and take help of technical experts to run HP hardware diagnostics to the test the drive for hardware failure.
Created on Sep 6th 2017 10:06. Viewed 633 times.
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