Troubleshooting Guide to Resolve QuickBooks Payroll Error Code 15215by Sprink Davis Accounting and Bookkeeping
The occurrence of Payroll Error 15215 is quite common when attempting to download and install the most recent payroll updates. The impact of this error is limited to the update feature, so you can continue to use QuickBooks without encountering any problems. In this article, you will get to know about the causes and solutions of QuickBooks Error Code 15215.
A brief review or QuickBooks Error Code 15215
As we all know that, QuickBooks
needs a stable internet connection for smooth functioning. If there are issues
with the internet connection, it may not be able to connect to it, resulting in
such payroll-related errors. Some errors that may occur due to internet
problems are QuickBooks Payroll Update Error 15270, Payroll Update Error 15243,
and Error 15241.
When the QuickBooks payroll
error 15215 occurs, the following error message will appear on screen which
reads: "Error 15215: Unable to verify digital signature".
What are the Causes behind QuickBooks Error 15215?
third-party firewall application blocks the internet connection between
QuickBooks Desktop software and the system.
certain antivirus programs with a firewall feature may also obstruct the
software's internet connection.
of internet capacity by download manager applications such as Internet Download
try to run QuickBooks using a non-administrative account in Windows.
Internet Explorer settings that are incompatible with QuickBooks.
Methods to Resolve QuickBooks Payroll Error 15215
the following methods in order to rectify the QuickBooks error code 15215:
Method 1: Restarting your computer in Clean Boot mode
Open the Run
box by pressing the Windows key and the letter R key at the same time.
in the text box, then press Enter.
Go to the
General tab and select Selective Startup.
Load Startup Items option.
Under the Services
tab, tick the Hide all Microsoft Services box.
the Disable All option.
Go back to
the Startup tab and select Open Task Manager.
the startup programs by right-clicking on them.
Now click OK
and restart the computer.
● Attempt to update QuickBooks desktop again, and if the error code 15215 persists, proceed to the next step.
Method 2: Try modifying the Internet Explorer settings
QuickBooks Desktop if it is running on Windows.
Start button and search for Internet Options.
Internet Options from the list of options.
to the Advanced tab and look for TLS options.
the Use TLS 1.0 box is checked, and the Use TLS 1.1 and Use TLS 1.2 options are
Windows and attempt to run the payroll update again.
Method 3: Running QuickBooks as an administrator
that you have the necessary login credentials to log in as an administrator on
on the QuickBooks icon located on the desktop and select the option to "Run
enter the login information.
Enter key to open QuickBooks, which should now have administrative privileges.
Method 4: Reconfiguring the Windows Firewall specifically
for QuickBooks Desktop
Click on the
Windows Start button and access the Control Panel.
the section for Windows Firewall and select Advanced Settings from the
● Select the Inbound Rules option and then choose the New Rule option that appears.
Port option and click Next.
Tick the box
for the TCP option and enter the port number specific to your QuickBooks
● Click Next and then select the option to Allow the Connection.
Choose a name
for the rule and click Finish to save the settings.
same set of instructions to create the outbound rules.
If the ongoing error is not resolved after following the above given methods, then it is suggesting that one of your security applications is blocking QuickBooks internet connection. If you find the troubleshooting steps difficult, feel free to contact us on our number i.e., 1-800-615-2347 for assistance. Our QuickBooks payroll error support team will be happier to assist you.
You may also see: How to Download and install QuickBooks Desktop
Created on Jun 28th 2023 02:46. Viewed 121 times.