Tragic Data loss Disaster at Web Hosting Canada

by Techchef Data Recovery Techchef Data Recovery

Being a web hosting organisation with the trust of 60,000 small businesses is not a piece of cake, especially when suffering a data disaster. On Saturday, 28 Aug' 21, A Montreal based web hosting company named "Web hosting Canada" underwent a disastrous incident. 11 out of 13 servers went offline. They suffered a loss of data on five machines, but only 2 resumed service.

As soon as the organisation went offline, customers tried to connect, but their customer service used an online chat service and enabled customer support tickets. It has been stated that the catastrophe suffered probably because of a cyber attack or a technical problem.

Situation

Web hosting Canada mentioned on their official website that five to nine servers of their local storage and external backup storage were "heavily damaged." On Sunday (29 Aug' 21), initial data recovery on five of the servers went fruitless. Despite this, their backup recovery also drastically failed.

The morning next to Sunday, the company said their four servers were under recovery process and stated on Sunday, "Hopefully, all accounts on the servers will be recovered." The company also assured its customers that fresh accounts would be created for those with local backups of their website. Those who don't own any local backup and experienced data loss consider using a new or temporary hosting account already created in their client area.

Company Profile

Web Hosting Canada is a private web hosting company based in Canada, providing a wide range of services, including web hosting for businesses, resellers, cloud servers, WordPress hosting and more. Also, the organisation offers servers in several parts of Canada. The Web Hosting Canada is owned by CEO Emil Falcon, trusted by 60000+ Canadian Small Businesses.

Source- https://www.itworldcanada.com/article/outage-and-data-loss-at-web-hosting-canada-still-unexplained/457656

Conclusion

With the tragic incident, the company not only lost its customers' data but also their trust over the company's services. Despite local and external backups, the Canada-based company could not resume the customers' accounts. Ideally, it is recommended to organisations that they must work on effective data disaster plans and strategies, but the possibility of failures still reside. Most of the customers' accounts were majorly impacted by the data loss calamity. This tragic incident could happen with any small to large scale business, so one must check and verify the credibility of their data disaster plan. Although the data recovery process was initiated, the company still found it challenging to retrieve accounts of all the customers.

Techchef, Your Lost Data Rescuer

Techchef is the Global IT company that offers a wide range of data recovery services for all types of storage devices. With 15+ years of expertise, our engineers are always confident of recovering data from any complex data loss problem of the device and assure up to 100% recovery success rates. In our state-of-the-art infrastructure, we are always ready to provide you with customised data recovery solutions with a wide range of adequate data recovery services that fit perfectly to your data loss issues.

To learn more about our expert data recovery services, Call us at 1800-313-1737 or visit our official website for updates.