Tips to Stop Fretting Over Difficult Patients
Nursing is a field that deals extensively with the general public. As such, it is common to encounter people who are difficult to handle. Most often, these patients are unhappy about a particular service they received at your facility. While the complaint may not always be justifiable, you, as an agency nurse for a nursing agency in Cornwall, must address it diplomatically to reduce patient dissatisfaction.
Dealing with Aggressive Patients
Demonstrate that you are in control of the situation without becoming too authoritative or demanding. Remember that forcing aggressive patients to good behaviour is a hard task. So, seek to smoothen the situation instead.
Know What to Prioritise
Don’t Accept abuse
Dealing with Manipulative Patients
Manipulative patients often threaten, cry, cajole, or throw tantrums in a fit of anger for getting things in their way. These are the patients who cannot be convinced by merely conversing because they firmly believe in their view and are difficult to budge.
They will do anything within their control to gain special priority, like demanding you consult the doctor for a higher dosage of pain medicine or administer them with special treatments. A nursing agency in Cornwall recommends keeping your emotions in check while dealing with such patients. Remember that manipulative patients are eager to engage in a heated verbal argument with you at any moment.
Dealing with Angry Patients
Patients may express their fear or resistance to treatment in the form of anger. So, take a step back and analyse the situation. Patients who are genuinely frightened need to be approached in a manner different from those who are angry. Ideally, you must interview the patients and try to verbalise their feelings.
Clearly, every nurse working with a nursing agency in Manchester would have dealt with patients who are shouting and telling them what they must be doing. These are the moments when aggression takes over, and patients may even try to attack you physically. Aggressive patients are the toughest to handle since their behaviour takes an emotional toll.
So, you don’t always have to absorb the abuse from patients. Doing so may prove to be detrimental over time. So, what can you do? Firstly, refrain from having a judgmental attitude. Speak calmly and remain neutral, although it may be challenging at these moments. Avoid making intense eye contact and maintain a safe distance from your patients.
Practical Solutions for Dealing with Difficult Patients
It is Not Personal
Your job as an agency nurse with a nursing agency in Manchester will witness patients suffering from traumatic conditions, and hence, they may not be in the best of their moods. So, their nastiness is really not directed towards you, personally. This is an excellent point to start and relax your mind because the negativity may affect your care.
Agitated patients may attempt to make themselves as your top priority over others. While it is essential to provide high-quality care, you need to make an objective analysis of our patients’ needs and then prioritise. Maintain a healthy sense of those treatment plans that are important and those whose absence will not affect your patients. Never neglect a needy patient due to the pressure created by a difficult patient who can survive without immediate care.
It is never in your job description to become a victim of patient abuse. Do not cultivate a habit where you are continually accepting abusive behaviour from patients. Alert your supervisor if the patient continues with abuses even after being warned about such unaccepted behaviours.
Difficult patients are an inevitable part of a nurse’s work environment. However, understanding the right techniques for handling these patients will make them less intimidating. These methods will also aid you to perform better and provide uninterrupted quality care to patients.
1 people like it
Advertise on APSense
This advertising space is available.
Post Your Ad Here
Post Your Ad Here
Comments