Tips to Maintain Guest Experience in the Pandemic Era

by Mycloud Hospitality Software Development

In a short span of time, corona virus has changed the livelihood of many people. Without a doubt pandemic has changed customer service forever. Hotel businesses are rethinking of new creative ways to operate and deliver experience for the new normal. But changes has to be effected quickly, if not it may result in business failure.

Hotel properties have to follow strict guidelines provided by local governments as well as consider travellers health and safety precautions and how hotel technology can help services provided.

Adaptable booking policies

Due to raising COVID cases and unexpected travel restrictions are being implemented at contaminated zones, many customers are hesitant to book a hotel due to properties cancellation policy. Hotels should make sure they have a flexible cancellation policy in a hotel property management system and relax the cancellation fees or allow a date change option. This will help hotel achieve indispensable guest satisfaction and loyalty.

Travellers will naturally be health conscious when they travel in the immediate future so you need to make assurances that your hotel is undertaking best practice in this area. Assess which areas of your property need improvement and increased precautions.

Ensure hygiene and cleanliness

Post pandemic customers are more concerned about their health so to build guest confidence you should make use of hotel management software technology to let guest know about the safety and hygiene standards followed by your property while guest booking is confirmed and before they arrive via email or SMS. Based on your guest feedback assess which area of your property needs improvement.

Common spaces

Ensure social distancing is followed at all common area of your property and his sanitised regularly. Avoid overcrowding and frequent checks in common areas. Use hotel technology and assign tasks to your housekeeping to strengthen cleaning systems, particularly in high touch regions like these.

Contactless services

These are demands that customers have been inclining towards for quite a while before the pandemic, however will turn out to be considerably more of an interest now. Not exclusively will it spare the guest time and burden, it will presently cause them to feel more secure. Hotel property should get to industry explicit applications to help with contactless check-in service and room usefulness.

Wellbeing services and conveniences

The psychological impacts of a worldwide occasion like this shouldn't be downplayed. Customers will be searching for body and soul restoration, to feel sound, clean, and ordinary once more. Many will be anxious to get away from the environmental factors they have recently spent in lockdown to discover more settled encounters.

Surge in experience/dynamic occasions

Being cooped up for quite a long time on end will have customers desiring experience, investigation, and fun new encounters. Hotel properties should see what bundles they can offer for this gathering. It's the ideal opportunity to interface with hospitality organizations to widen your contribution.

Nearby health care offices

In any event, when all the restrictions have been lifted, the dread won't. Customers will ensure health centers are near where they are remaining and are solid, to ensure the security of themselves, family, companions, and associates.

To help guests, update data on your site, including room portrayals and use guest messaging apps to make correspondence simpler and more customized.

It's imperative to assemble a strong, proactive activity plan that rethinks the guest journey in case you will beat the competition after the residue settles. The organizations that advance and perceive the opportunities accessible to them will be the ones that succeed.

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Created on Nov 25th 2020 14:57. Viewed 191 times.

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