Tips on how to find the best shipping company for your online business

One of the most underestimated factors when it comes to purchasing experience of any e-commerce is choosing the right shipping company. When the product leaves the warehouse and delivered to the client, the delivery person is the only physical person representing your online business. If your shipping company messes up, you are the one who gets a bad name. This is why it is crucial to choose a shipping company that ensures the best experience for you and your customers.

Now, the question is how to choose a shipping company that is right for your business. Don't worry; we have made a list of essential points that will help you find top shipping companies in Dubai UAE:

1. Price

Shipping cost could be the difference between winning new customers or losing existing ones because of the high shipping cost. However, choosing the cheapies is also not the best option. Cheap doesn't mean a good quality of service. When you choose an inexpensive shipping service, you could run into problems like product getting lost, late deliveries, damaged products and more. This results in poor user experience and unhappy customers. Since everything is online, people are quick in writing a review or feedback about their bad experiences.

2. Reliability

Before choosing a company, do your homework and read all the reviews and feedback left by their clients. Make sure you choose a company that has a good reputation and is trustworthy. Look for companies that can offer you certain guarantees and security when you use their services. This ensures that the products will be taken care of and delivered on time.

3. Coverage

The coverage offered by the shipping company depends on your customers and where they live. If you ship within your city, then you won't have any inconvenience with the shipping. However, if your customer is outside the city, you need to choose a company that provides services in that city as well.

If you are dealing with international customers, then choosing a company that is experienced in delivering products internationally is a must.

4. Delivery times

It would help if you had a balance between delivery time and logistics. It is better to inform your client at least 48 hours before the delivery rather than informing a few hours before. This way, your client will be happy. Plus, you also get the chance to fix any issue if arise that can cause any delay in the delivery.

Also, your clients who want their package as soon as possible, you can offer them a quick delivery option at an affordable rate.

Every shipping company has its schedule of pickups. Ask the company about their hours, logistics, delivery times, and more.

5. Problems and returns

It is possible that your client is not at home to receive the package, so must know how your shipping company reacts in such situations. Do they try delivering the product the next day? Or do they return the package to you?

Also, ask the company about products that are delivered damaged. 

When looking for the best courier service in Dubai, don't forget to ask them about their policy on covering damaging the product during the shipping.

6. Integrated logistics

There are companies that offer logistic services like product receipt, warehousing, order pickup, labeling, and shipping. An integrated logistic service is an invaluable part of any online business model.

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Created on Sep 3rd 2020 04:41. Viewed 373 times.

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