Ten Hotel PMS Features that will Modernize Your Hotel Property

by Mycloud Hospitality Software Development

The first generation of cloud PMS was released in 2010 and in the last decade, the technology has improved by leaps and bounds. Closed-based hotel PMS has revolutionized the hotel industry in a way that no one could have predicted. Gone are the days of clunky and dated on-premise PMS that were expensive to install and also had a steep learning curve. The older systems would often break down and updating the hardware was a logistical and financial nightmare.

Compared to the legacy systems, the hotel PMS in current times are hosted in the cloud and come with features and functionalities that are nothing less than futuristic. The best cloud-based hotel PMS lets users do extensive customization to various facets of the software to create a tailor-made solution that suits the needs of their property. The most fantastic aspect of using a cloud based hotel PMS is that it is perfect for small properties as well as large chain hotels.

So why should you go for a hotel PMS that is hosted in the cloud? Let’s take a look at some of the reasons that make a cloud PMS a logical choice for a modern property.

 

1. Ease of Front-Desk Operations - With a cloud-based hotel PMS, you get an intuitive front desk dashboard through which you can do everything from check-ins, check-outs, reservations, inventory updates, and more. You also get a customizable view of the room stats that you can analyze as per your preference.

 

2. Built-in Payment Processing - When your guests choose your hotel, they rely on you to keep their financial information safe and secure. Modern hotel PMS include a payment gateway with an inbuilt credit card processor so that your guests can pay for their rooms in advance through a secure channel.

 

3. Unique Branding Opportunity - A hotel PMS offers a high degree of customization. You can also put your hotel’s branding on the hotel central reservation system as well as payment processing gateways. Having the hotel’s branding visible on the reservation software can make a positive impression on the guests that are looking for a reputed hotel for their stay.

 

4. Guests’ Data Collection - The hotel PMS can collect important data pertaining to the guests that allows you to provide personalized services to the guests when they visit your property again. Data such as room preference, food choices, stay duration, special requests is crucial for providing the guests with a wholesome experience at your property.

 

5. Real-Time Inventory Updates - Hotel PMS also comes with a channel manager so that you can update the status of your vacant and occupied rooms in real time through all OTA’s. Real-time updates can prevent overbooking as well as cancellations as you can make inventory available as soon as the rooms are vacated. You can also update the prices of the rooms and they will get reflected through all channels instantly.

 

6. Keep Track of Housekeeping - Now the housekeeping staff does not need to check which rooms are vacant as they can get all the room status on their mobile devices. The housekeeping staff can be assigned tasks from a unified dashboard and they can tick the tasks off the list once they are done.

 

7. Detailed Reports - A cloud-based hotel PMS offers all kinds of reports that are related to the hotel’s operations. You can view, print, and export the reports in a number of formats such as .xls, .csv, and .pdf. The in-depth reports give you a better insight into how well the hotel’s operations are working and which areas need improvement. Reports are also backed up regularly so that you can access them at a later date.

 

8. Contactless Check-In - Modern cloud hotel PMS now offer contactless checking in and checking out through the use of web link and QR codes. This is important in the post covid world where the guests might not want to interact too much with the staff. The QR codes can also be used in the restaurant or the coffee shop of the hotel to display the menu on the guests’ mobile device so that they can place the order without the need to talk to the staff.

 

9. Integrated Social Tools - Built-in social media monitoring tools in the cloud PMS are perfect for keeping a track of any mentions of your property on social media sites. You can also keep an eye on reviews of your property on sites like tripadvisor. You can use this date to leverage the marketing efforts related to your property.

 

10. High-End Security - A cloud PMS means your data is safe behind multiple layers of encryption and accessible only to people with correct credentials. With regular data backups and firewalls in place, you can rest assured that your hotel and guest data is safe from any prying eyes.

 

Conclusion

To conclude, these are only some of the features of the cloud PMS that make it an essential management tool for any modern property. There is a whole lot that you can explore once you start using a cloud based hotel PMS. One such cloud based hotel management software is mycloud Hospitality. The is an award-winning software that is used by hotels in 40+ countries.

Excited to see what mycloud Hospitality can do for your hotel property? Schedule a demo today by calling +1-415-390-5039. You can also learn more about the software suite by browsing through https://www.mycloudhospitality.com/.

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Created on Apr 12th 2022 13:37. Viewed 202 times.

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