SOP for Quick Service Restaurants

QSR is another name for what we commonly know as fast-food restaurants and it stands for Quick Service Restaurants. Restaurants can be broadly classified as given below.

A  SOP (standard operating procedure) will help in achieving efficiency in a QSR business, let us look in detail.

Identification of the Processes

First, you need to identify the various processes involved in a QSR. We can classify the process into three broad categories.

QSR process in a simple chart is given below

Identification of the Operations and Operational Activities

Each process is sub-divided into various operations. For eg:- process of managing the counters in a QSR can be divided into three operations order, payment and delivery. Please refer the below figure for details.

Defining the Standards and Conditions of Performance and Output

Next, we need to define the standards and conditions which are required to be met in an SOP.

For eg:- The order placement process consists of asking the customer about his/her preference, suggesting good items from the menu and having a pleasant behavior with the customer. Hence a person with knowledge of local languages and local food habits who has working knowledge of computer systems should be selected as an order executive.

Manpower Allocation

Assign the responsibilities and have a clear hierarchy so as to avoid confusion during critical situations.

SOP Format Selection

Finally, we should select a correct SOP format to convey the message to the employees. A flowchart with a checklist form would be a good option.

Utilizing the power of SOPs your QSR can have a competitive edge in this crowded marketplace.