Something about Customer Relationship Management

by Edenred Customerrelationship Edenred

The definition of customer relationship management is that the enterprise is to enhance the core competitiveness, the use of the corresponding information technology and Internet technology to coordinate the interaction between the enterprise and customers in sales, marketing and service, so as to enhance its management mode, to provide customers with innovative personalized customer interaction and service process. Its ultimate goal is to attract new customers, retain old customers, and customers will be converted to loyal customers, increase market share.

So, how to deal with the friendly relationship between the customer to win long-term cooperation? Some customers come to the company to seek business, he may not really need the service provided by the company. In fact, the truth is simple and easy to understand. Just enter the new employees in the service industry, due to various reasons in the search for new customers more or less will be to seek help from friends and family. That is to say, the customer is not really need the services provided by the company, he was commissioned by the company for the purpose of helping the family or friends

We always see or hear - so and so the company's massive layoffs of information..". Because good customers, has the sincerity to customers like catalyst, he can promote the development of the company to better; similar to the unruly customers, he not only can't rush into the company's development but also damage the company image. Cut not because customers can provide earnings and the A and conceded again, which will not only affect the company's image will be harm to the credibility of the company and principle. Long story short, then pick a watermelon seed lost on thought.

A smile of the face, a pair of warm hands, a cordial greetings is not only to improve the reputation of the best employees to sell the tool, but also the company's image. Have a good reputation will have a good sales, there will be more customers to the company to seek business. In this way, the company's market share will increase, the company will subsequently become stronger and bigger.