Smart Decision Guide to Next-Generation Hotel Property Management System

Hotel operators are perpetually searching for better ways to improve guest loyalty and the quality of the guest experience. These new ways can come in numerous forms, including technology developments that provide specific guest features.

Such developments can deliver huge guest benefits and provide an accommodation property with competitive advantage — though, one that is commonly fleeting.

Long haul, improving the guest experience is less about giving the most recent guest feature and progressively about setting up structures that make guests feel exceptional and acknowledged. It’s tied in with envisioning and taking into account their special needs and perceiving their separated worth.

To the degree that it empowers various guest facing exercises while catching and storing guest profile information at all times, a next-generation hotel property management software (PMS) can play a critical role in upgrading the guest experience. Today, actually, there might be no preferred proportion of performance over how much the innovation helps raise the level of overall guest satisfaction.

Such a system should serve as the soul of any accommodation property. It ought to be seen as the businesses central nervous system. In that it encourages a bi-directional progression of data, conveying real-time information and reports, a PMS ought to be seen as the order and-control center from which all mission-basic choices are made.

There are many reasons for hotel operators to move from a legacy PMS to a best in class system designed to meet their present and future market needs. So what you should look for in a next generation PMS.

Integrated Website Booking Engine — Online reservations are a significant part of revenue generation for the accommodation property. Having a cloud based PMS integrated with its own booking engine and payment gateway is an unquestionable requirement.

Point of Sale — Point of Sale is again an advantage as it gets effectively incorporated with the PMS and room management, in this way, streamlining the billing and check-out process.

Connection to Channel Manager — To have a fruitful sales and marketing strategy, hotels can’t ignore Channel Manager. Channel manager connection is imperative to interface with the OTAs and GDS for real-time distribution of room inventory and dynamic room pricing. Choosing a PMS that does not give this functionality is an immense loss of revenue.

Social Media & Review Site Integration — The property management system ought to give a platform that will associate with your social media platforms and review sites like TripAdvisor effectively. Check if the PMS offers a social media engagement.

Housekeeping — Housekeeping forms one of the fundamental tasks of a hotel. Having a property management system that likewise has the housekeeping module is an added advantage.

Integrations — The cloud based property management system ought to have the option to integrate with the third party interfaces like key card access, smaller than mini bars and call accounting to give some examples.

Reporting and Business Intelligence — Reporting is a significant part of your properties operations and strategic planning. While choosing a PMS, hotel operators must take a gander at the various reports it gives and whether it will help gain insights of revenue and performance of the hotel.

Flexibility in Rate Management — Rate management is significant for an accommodation property. Hotel operators invest a lot of time strategizing the rates and rendering appealing packages and deals. A property management system ought to have the option to help these processes.

After Sales Support and Security — Last however not the least, hotel operators should take a gander at the after sales support of the system and the security highlights offered. Ask inquiries like where the information is being stored and if credit card payments are being done through the system. Ensure that the essential guidelines are met.

While picking a PMS, hotel operators need to look beyond the basic check-in, check-out and invoice features. They should ensure that picking the correct hotel management system would enable the hotel to not just perform a task as well as increment in overall effectiveness and help in revenue generation.

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Created on Aug 2nd 2019 06:14. Viewed 330 times.

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