Small Business Phone Systems and Their Useful Features

by Andrew Lope Business promotion

The world of small business phone systems has evolved dramatically over the past one decade and the arrival of high speed Internet connection has played a huge role in the same. This has actually made businesses adopt VoIP technology as communication solutions and another reason is the whole plethora of features that come along with this technology. The best USP is that the service provider can customise the phone system based on the size of your business, your requirement and also your budget. The option of scalability would always remain open to increase or decrease the number or features as per your business’s growth. Coming back to features, as mentioned above, there is a never-ending list of features found in these VoIP based communication solutions and here in this article, we have covered some of the top ones as asked by a majority of businesses.

Door Phone Entry Buzzer Integration

This feature is these days found in telephone systems for small businesses as well and with its help, you can integrate your analogue door phone to enable two-way calling with the visitor. This will help you identify the visitor in a better manner and then, decide whether to allow them in or not. This can be tagged as a very handsome way of enhancing the safety of your office and of course, privacy too, to some level.

Find Me/Follow Me Call Routing

This feature found in modern-day communication solutions can be very helpful for those working in the field because with this, the staff from the office would be able to keep a track of their movement. According to the experts, this feature allows you to create a list of numbers that other people can use to get in touch with you as you are out in the field. This means that suppose you are not in your office and someone calls at your office number. In your absence, the call would get missed and if the call returns back, this time, after three rings on your office handset, the call would get directed to the number specified by you and that handset would start ringing. This is a feature that ensures that none of your client’s calls is missed even you are out of your office.

Voicemail To Email Transcription

This is another very important feature found in modern-day communication solutions and this feature transcribes your voice message into a text message and sends it an email to the email ID you want. This feature ensures that you don’t have to worry at all about scribbling names, numbers and email addresses. This will also allow email to get converted into voice messages that you can listen at your convenience.

Then, there are a number of other features as well that can be very useful while using small business phone systems. There are features like music on hold, bandwidth utilisation and inbound/outbound call detail reports and call screening. There are other features too like coaching tools, auto attendant and voice conferencing. All these features are immensely useful for small and medium sized businesses and this is why all these coupled with the affordability of VoIP system, make them the best technology in terms of business communication solutions.