Skills a Good Pawn Broker Needs

If you own or work in a pawn shop Brick, there are some skills that are essential to being a good pawn broker.  When you are working the sales floor, which is the selling area, you should be able to organize and locate inventory if a customer asks you for something specific.  You will also need to be able to update the sales floor, on your own if you are the owner, or as the owner wants if you are an employee.  You should also keep everything clean by dusting shelves, wiping down the merchandise, cleaning the glass cases, and more.  You should also be able to know the information that a customer asks for or know how to find it.  You may have to know how to operate a cash register and take credit/debit cards.

You will also need to have great customer service skills, be able to fix problems and give excellent service.  You want to build a relationship with each customer that comes into the pawn shop freehold so they will return and do business with you again.  If they are coming in for a loan, you will need to know how to appraise the item they want to pawn to be able to give them a fair loan.  You also want to make sure if they cannot repay the loan that the item is something you can resell.

A pawn broker should also know about the merchandise that is in their pawn shop, what it's worth if it works and has all the cables or other accessories that are needed to work, and more.  It is also important that you know your way around a computer and the system you are using, especially if you are an employee.  You should know how to get on the computer, find the customer’s file if they have one, and be able to finish the transaction in a reasonable amount of time.  When you are an employee you may be given the job of entering all the items that have come into the pawn shop and sold so they can have a current list of all the inventory.

You may even have to work the loan department, putting on the customer’s file what they brought into a pawn, when, how much they got for it, date the loan needs to be repaid.  As an owner of a pawn shop Brick, you will have to make company policies for the employees to follow.  They can include how they are to handle transactions, how to process phone calls, if you can receive, call out, or text anyone while you are on the clock, vacation days and how many, if they get personal days, wages, and more.

Conclusion

At a pawn shop Freehold, these are just some of the skills that you may have.  Working as the sales crew or as an owner, each one will have their own skills that are essential for their job.  Another one for the owner is to be able to choose the right employees to work for them.

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Created on Feb 8th 2022 13:24. Viewed 102 times.

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