Simplifying the Patient Experience and Payments Process

by PRC Agency PR
Simplifying the Patient Experience and Payments Process

Most other industries have already accepted the fact that the consumer is in control. From housing to transportation to dining and entertainment - companies have overhauled their business models to keep up with the ever-changing consumer. Through digital technology, the consumer has quick and easy access to the information needed to not only make their buying decisions, but also which companies or brands they will be loyal to. With this information comes control, and consumer needs and expectations continue to grow as its easier then ever before for them to switch from one brand to the next. However, healthcare still is slow to evolve and especially when it comes to the non-clinical experience.

Millennia’s solutions streamline the non-clinical patient experience from scheduling the first appointment to settling the final payment. The firm’s proprietary and mobile-enabled software platform optimizes patient engagement and allows for convenient payment processing from anywhere.

Check it out at

The company, which serves 1,700 facilities across all care settings, offers Millennia Complete, comprising two solutions. The first is Millennia Access, which simplifies appointment scheduling and check-in, allowing you to focus on clinical care. The second, complementary solution, Millennia Recover, helps you to more easily process patient payments. This results in an improved experience for all parties, while boosting patient satisfaction.

Few market sectors have as many roadblocks and complexities in the payment process as healthcare. According to studies, the amount of time clinicians devote to administrative tasks - which largely revolve around payment protocols - has jumped over the past decade. 70% of doctors claim they spend more than 10 hours per week on paperwork and administration. In fact, one study found that physicians spend nearly two hours on paperwork for every hour they spend with patients, while 75% of providers primarily use paper and manual processes for collections.

In turn, patients too are frustrated: seven in ten have switched or would consider switching providers due to poor digital experience, while 30% point to their post-visit, wanting more options to view and pay their bills.

Millennia Complete is the unified solution that simplifies the patient’s journey by addressing the common non-clinical, and vexing, aspects of a typical experience, such as scheduling appointments, completing forms at the office, providing insurance information, and making payments. The frustrations caused often result in missed appointments, incomplete patient information, increased denials, late or missed payments, and poor patient reviews.

Millennia Access streamlines the entire patient scheduling, pre-arrival, and arrival processes. It gives you greater control and patients more flexibility in when, how, and who they receive their service from. Further, it helps to eliminate patient front-desk frustrations while allowing your facility to conduct real-time and transparent eligibility verification, estimations, and identity validation.

On the other hand, Millennia Recover provides clarity and transparency to a patient’s bill, balances due, and historical activity. Its easy-to-use 24/7 payment portal maximizes patient revenue at 3-4 times the national average.

“Healthcare should live up to its stated promise - but the system gets bogged down, making everyone unhappy,” said Chris Garnett, Chief Marketing Officer at Millennia. “We want to help restore the focus squarely on clinical care and Millennia Complete allows for exactly that.”

The wildly disproportionate amount of time you spend on administrative tasks is truly unsettling. Imagine if you could devote even half of that to your actual profession: more and better care and even more patients.

Go to and allow yourself to re-imagine a simpler - and almost paperless - world!

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Created on May 27th 2022 02:08. Viewed 182 times.


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