Salesforce Certified Strategy Designer dumps questions

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What feature can be used to route work requests to other channels where the customer might receive better service?
A. Einstein Redirect
B. Omni Channel
C. Strategy Builder
D. Assignment Rules
Answer: B

Which feature can be used to automatize repetitive actions in environments like the service cloud console?
A. Service Console
B. Workflow Rules
C. Assignment Rules
D. Macros
Answer: D

During the Framing and Scoping process, which of the following is the first step for researchers to undertake?
A. Articulate the opportunity for design
B. Understand the need
C. Create a project plan
D. Identify measures of success and potential risk
E. Establish the problem-solving approach
Answer: B

Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Exploration/Refining an Idea
A. Journal Studies
B. Observations
C. Codesign sessions
D. Interviews
Answer: C

Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team involved to take advantage of existing structures and capabilities within the organization?
A. Idea Generation
B. Project Research
C. Challenge Framing
D. Craft of Key insights
Answer: B

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