Questions to Ask Top Billing Services Company during Vetting

by James Blair medusahcs

Whether you own or manage a healthcare facility, you know the demands that come with billing and revenue collection. While the processes can be easier and efficient if handled by an in-house team, they may not be as efficient enough in terms of net collections. By hiring experts in medical billing services, your facilities could fasten billings, claims payment, and revenue collection.

To achieve such goals, you might want to start with hiring a top billing services company. However, since there are tons of them, asking them the following questions would help you shortlist them and settle for the best.

What will your services cost?

The best medical billing services vary in costs between different providers. The costs could include the setup, maintenance, and training costs, eventually changing the overall costs you end up paying. Therefore, it is important to know what each company on your list can offer and then weigh the options before choosing one.

What is your experience in this field?

The service provider you decide to work with should have relevant work experience in the industry for you to entrust your whole facility’s billing processes to them. During the vetting stage, make sure to ask for proof of their past engagements as well as a portfolio of the same. Better yet, ask for their references – people who can talk to you more about the companies’ provision of healthcare billing service in USA. If you are not sure of one provider, be sure to consider others for better options.

Can I talk to your references?

The references, in this case, include all the clients they have worked with in the past and currently. The service providers you are vetting should not have a problem with you talking to their references for their opinions. However, if they are hesitant about this, unless with a valid compliance reason, then you should opt for the others on your list.

Do you have a compliance plan?

The medical field needs to observe compliance measures in place. This applies to billing service providers too. To be on the safe side, ask for their services HIPAA-compliance for you to stay compliant too.

It is important to do due diligence here. Hiring a healthcare billing service provider needs the right research too. If you are unsure about anything, do not hesitate to ask other experts for advice.