POS software for Restaurants Improves Customer Service and More

by Kevin Smith Author

How can hospitality point of service (POS) software in Michigan help you? That answer is pretty easy. Apart from enhancing the customer service experience, POS software can make your job easier, run smoother and help you be more effective; here is how.

More Accurate Orders

Any server has been there. You are in a rush and get back to your station and try and decipher the orders for that unruly table of 12 and discover your handwriting could rival any doctor’s you know. Getting the order right then becomes a roll of the dice; you guess, mostly guess right, probably not exactly right, however.

POS software greatly reduces those types of scenarios. You put your order in at the table, in front of your guests, while what they want is still fresh in your mind. If something is unclear, you are right there to ask them for clarification.

Better Kitchen Deliveries

The stuff the kitchen serves up can also be confusing, especially on a busy night. Maybe your handwriting confused them or perhaps the kitchen staff is slammed and not paying as close attention as they should. Perhaps the chef is having a bad day. At any rate, your order is a mess and your customers are eagerly awaiting what they ordered.

There is no confusion with POS software. You may log something in incorrectly or the staff might have made a mistake, but what was ordered table-front is what was delivered to the kitchen, clearly, concisely and in an easy-to-understand manner.

Track Cash Better

Keeping track of every payment and the bill it is associated with, on a busy night, can be an effort into itself. This is especially true if you are serving several tables at once. Sometimes the “stuff it in your apron and sort it out later” becomes a real mess, even if your billing system is entirely automated. With POS software, who paid what when is automatically logged as you enter the customer’s payment into the system at their table. This makes it easier to track payments, keep track of cash and record the method of payment quickly and easily.

Track Sales Data

POS lets you easily track every order and then identify sales trends. Find out what special to promote or what to not emphasize as much. Discover how various types of patrons order different types of foods. Identify seasonal favorites beyond just end of night sales tallies. Track sales performance over weeks, months, seasons, you name it.

Hospitality POS software in Michigan lets you track your restaurant data down to the “per customer” level. It brings organization, accountability, and ease of service to your servers’ fingertips. There is no reason why you should not have it in your establishment today.