Patient Communication: A Key to Patient Engagement

Patient engagement has emerged as a key concept in the healthcare sector over the past few years.

According to a report, hospitals have recognized the significance of patient engagement and have begun setting aside a significant portion of budget on tools that boost patient engagement.

The trend is mainly attributable to the shift to healthcare consumerism. Modern consumers have greater access to information to make better, knowledge-based healthcare choices. Here’s how communication has been making a contribution to patient engagement.

Mobile Communication Allowing Convenient Access to Information

With over 4 billion mobile phone users, mobile devices make one of the major tools contributing to patient engagement. Many healthcare organizations have adopted remote patient monitoring devices as part of their regular care to provide quick and convenient access to patient care. Mobile devices are the top choice of patients seeking to maintain an open and round the clock communication with their caregivers.

Besides providing patients with ongoing support, mobile devices are also playing a key role in healthcare education. With a range of applications offering activity tracking, lifestyle coaching, proactive medication alerts, routine checkup reminders, and education on specific conditions, they help patients and consumers increase patient engagement leading to improved clinical outcomes.

Social Media

Social media is another effective rapidly growing tool emerging as a preferred method of communication between patients and caregivers.

Despite its growing use, social media is yet to stand the test of HIPAA security to ensure that privacy and security of patients remain the top priority.

Many hospitals and service providers have employed social media to improve patient engagement in the form of patient support groups as well as direct messaging while making their best efforts to safeguard patients’ data integrity.

Automated Communication Tools

Automation is taking over the healthcare sector. Modern healthcare units are equipped with advanced tools and capabilities to provide patients with timely information to draw patient engagement and deliver better care.

Tools like, AppointmentReminders.com help organizations to overcome challenges affecting patient care and support. Using these tools, healthcare providers are able to provide patients with the convenience to confirm or cancel their scheduled appointments easily. By simplifying the process, healthcare units can increase patient engagement as well as reducing no-shows.

Automate your appointment reminder system with Appointment Reminders to draw patient engagement and build better relationships. Check to get a quick insight of how the system can help you!